Job Description

Position Responsibilities

• Strategic Alignment, Project & Priorities Management
• Project Deliverables & Solidification: Collaborate directly with the respective pillar's lead together with project managers to evaluate initiatives from various business pillars,translating them into a cohesive, actionable technology roadmap and projects.
• Agile Backlog Prioritization: Translate core business opportunities into structured, agile deliverables. Manage and continuously prioritize the initiative backlog based on strategic business value, delivery dependencies, and changing operational priorities.
• Strategic Initiative & Value Assessment: Evaluate cross-functional proposed initiatives to pinpoint high-ROI technology solutions that drive operational growth and efficiency. Translate these core business opportunities into structured, agile deliverables within the PMO backlog, ensuring strict adherence to delivery governance.

• Requirements, Process Engineering & Vendor Alignment
• Requirements Elicitation: Facilitate requirement-gathering workshops to translate ambiguous business needs into comprehensive epics, user stories, and clear acceptance criteria.
• Process Mapping & Gap Analysis: Conduct deep-dive "As-Is" and "To-Be" process mapping. Propose viable technology solutions, specifically looking at how AI tools can eliminate operational bottlenecks and systemic gaps across departments.
• Vendor Management & Validation: Evaluate third-party software vendors to ensure fitfor-purpose integrations. Post-development, validate vendor deliverables against documented business requirements to ensure they meet PMO quality standards before testing.
• AI-Assisted Analysis: Leverage modern AI tools (e.g., Claude,Gemini,chatGPT and others LLMs) to accelerate requirement gathering, simple data analysis, and documentation processes.

• Stakeholder & Change Management
• Cross-Functional Communication: Act as the central communication bridge between non-technical business units and technical execution teams, proactively resolving conflicting requirements/blockers. 
• Quality Assurance & Post-Live Adoption: Oversee the User Acceptance Testing (UAT) phase to ensure strict compliance sign-off and alignment with business requirements before deployment. Post-deployment, actively monitor system adoption metrics and user feedback to guarantee a successful operational handover and long-term value realisation. 

• Continuous Improvement & Delivery Excellence
• Business Risk & Ethics Identification: Proactively identify potential project risks, scope creep, and operational dependencies. Ensure data privacy and ethical guidelines are considered when scoping a project or any AI initiatives.
• Post-Implementation Review: Co-facilitate structured project post-mortems focusing on requirement accuracy and business value realized, feeding lessons learned back into the backlog.
• Delivery Maturity: Contribute to building the Delivery Excellence operating model over time by standardizing requirement gathering templates, workflow documentation and governance best practices. 

Job Requirements

Qualifications & Experiences

• Experience: 3 to 6 years of proven experience as a Business Analyst in a highly agile, cross-functional environment.
• Methodology: Solid understanding of Agile/Scrum frameworks and experience functioning within a structured PMO governance model.
• AI Literacy: Good understanding of current AI trends (Generative AI, automation algorithms etc..) and practical experience utilising AI tools to enhance business analysis workflows.
• Technical Proficiency: Expert in requirement mapping, workflow modelling, and project tracking software (e.g., Jira, Visio, Draw.io).
• Communication: Exceptional stakeholder management skills with the ability to push back constructively and align differing departmental priorities. 
• Advantageous: Professional certifications such as CBAP or PMI-PBA. 

 a Necessity, not a Luxury 

Skills