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Regional, Senior Business Analyst

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This job is a Senior Business Analyst who shapes tech projects for the company. You might like this job because you’ll bridge business needs and tech solutions, using AI tools to streamline processes and boost efficiency across teams.

Undisclosed

Glenmarie, Selangor

Job Description

Position Responsibilities

  • Strategic Alignment, Project & Priorities Management
    • Project Deliverables & Solidification: Collaborate directly with the respective pillar's lead together with project managers to evaluate initiatives from various business pillars,translating them into a cohesive, actionable technology roadmap and projects.
    • Agile Backlog Prioritization: Translate core business opportunities into structured, agile deliverables. Manage and continuously prioritize the initiative backlog based on strategic business value, delivery dependencies, and changing operational priorities.
    • Strategic Initiative & Value Assessment: Evaluate cross-functional proposed initiatives to pinpoint high-ROI technology solutions that drive operational growth and efficiency. Translate these core business opportunities into structured, agile deliverables within the PMO backlog, ensuring strict adherence to delivery governance.

  • Requirements, Process Engineering & Vendor Alignment
    • Requirements Elicitation: Facilitate requirement-gathering workshops to translate ambiguous business needs into comprehensive epics, user stories, and clear acceptance criteria.
    • Process Mapping & Gap Analysis: Conduct deep-dive "As-Is" and "To-Be" process mapping. Propose viable technology solutions, specifically looking at how AI tools can eliminate operational bottlenecks and systemic gaps across departments.
    • Vendor Management & Validation: Evaluate third-party software vendors to ensure fitfor-purpose integrations. Post-development, validate vendor deliverables against documented business requirements to ensure they meet PMO quality standards before testing.
    • AI-Assisted Analysis: Leverage modern AI tools (e.g., Claude,Gemini,chatGPT and others LLMs) to accelerate requirement gathering, simple data analysis, and documentation processes.

  • Stakeholder & Change Management
    • Cross-Functional Communication: Act as the central communication bridge between non-technical business units and technical execution teams, proactively resolving conflicting requirements/blockers. 
    • Quality Assurance & Post-Live Adoption: Oversee the User Acceptance Testing (UAT) phase to ensure strict compliance sign-off and alignment with business requirements before deployment. Post-deployment, actively monitor system adoption metrics and user feedback to guarantee a successful operational handover and long-term value realisation. 

  • Continuous Improvement & Delivery Excellence
    • Business Risk & Ethics Identification: Proactively identify potential project risks, scope creep, and operational dependencies. Ensure data privacy and ethical guidelines are considered when scoping a project or any AI initiatives.
    • Post-Implementation Review: Co-facilitate structured project post-mortems focusing on requirement accuracy and business value realized, feeding lessons learned back into the backlog.
    • Delivery Maturity: Contribute to building the Delivery Excellence operating model over time by standardizing requirement gathering templates, workflow documentation and governance best practices. 

Job Requirements

Qualifications & Experiences

  • Experience: 3 to 6 years of proven experience as a Business Analyst in a highly agile, cross-functional environment.
  • Methodology: Solid understanding of Agile/Scrum frameworks and experience functioning within a structured PMO governance model.
  • AI Literacy: Good understanding of current AI trends (Generative AI, automation algorithms etc..) and practical experience utilising AI tools to enhance business analysis workflows.
  • Technical Proficiency: Expert in requirement mapping, workflow modelling, and project tracking software (e.g., Jira, Visio, Draw.io).
  • Communication: Exceptional stakeholder management skills with the ability to push back constructively and align differing departmental priorities. 
  • Advantageous: Professional certifications such as CBAP or PMI-PBA. 

 a Necessity, not a Luxury 


Skills

Cross-Functional Collaboration
Quality Assurance
Business Analysis
Functional Requirement
Backlogs

Company Benefits

Employee Discount

Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Perk Programmes

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.

Health and Wellness

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Career Development

Job training and continuing education help to fuel employee career growth.

Extension Leave Benefits

Provide more generous with their leave days. We have more than 6 other types of leave!


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Senior Executive

Job Specialisation


Company Profile

ZUS COFFEE-logo-image

ZUS COFFEE

For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a...