Job Description

Position Responsibilities

• Analyze and map current-state business processes across HQ, outlets, and regional market expansion.
• Identify inefficiencies and design improved workflows aligned with operational and strategic goals.
• Develop scalable Target Operating Models (TOM), ensuring strong alignment across departments. 
• Create clear, structured Playbooks to standardize and guide process implementation in new markets.
• Lead or contribute to requirements gathering, stakeholder interviews, and validation workshops.
• Translate high-level business needs into functional documentation to support implementation teams.
• Collaborate with product, tech, and operations teams to ensure seamless system-process alignment.
• Drive continuous process improvement through performance tracking, root-cause analysis, and feedback integration.
• Ensure consistent documentation, knowledge transfer, and governance frameworks across process changes.

Job Requirements

Qualification and Experience

• 3 to 4+ years of experience in business transformation, operating model design, or process leadership.
• Bachelor’s degree in Business Administration, Industrial Engineering, Operations, or a related field.
• Business Acumen: Strong understanding of organizational structure, operational levers, and business drivers across functions such as operations, finance, HR, and supply chain.
• Business Analysis Skills: Ability to elicit, analyze, and translate business needs into structured documentation.
• Proficient in drafting both Business Requirements Documents and Functional Requirements Documents.
• Experience leading discovery workshops, stakeholder interviews, and requirement-gathering sessions.
• Familiarity with operating model frameworks and process redesign methodologies.
• Proficient in process mapping tools and methods. 
• Understanding of business process automation (BPA), workflow design, and systems integration.
• Ability to align process improvements with existing or new technology capabilities.
• Strong analytical thinking with a solution-oriented mindset.
• Effective communicator able to translate complex requirements into clear documentation.
• Highly collaborative with strong stakeholder engagement skills.
• Self-driven, structured, and able to manage ambiguity in dynamic environments.
• Experience supporting regional expansion, multi-country operations, or cross-border project rollouts.
• Exposure to enterprise systems such as ERP, HRMS, POS, or workflow automation tools.
• Familiarity with Lean Six Sigma, Agile, or Business Process Management (BPM) methodologies.
• Proven ability to develop and document structured knowledge assets such as process manuals, SOPs, or playbooks.
• Prior experience working in cross-functional teams and high-growth environments.

a Necessity, not a Luxury

Skills