Job Description

PURPOSE / OBJECTIVE (OF THIS POSITION):  

To drive operational excellence across the product lifecycle by optimizing preparation methods, reducing complexity and ensuring scalable, cost effective product execution across multiple markets. This role plays a critical bridge between product innovation and frontline delivery, enabling speed to market, process & SOP standardization and improved operational outcomes across regions.

JOB RESPONSIBILITIES:

 Product Process Optimization

• Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity
• Develop, test and standardize best practice SOPs for product execution and rollout 
• Collaborate with R&D and other relevant teams to design products with operational feasibility in mind

Efficiency & Cost Optimization

• Work closely with cost of sales and productivity data to identify efficiency gaps and improvement levers
• Recoomend ingredient, equipment or preparation changes that improve throughput and reduce labor or waste
• Support continuous improvement loops post launch, leveraging feedback to fine tune execution 

Multi-Market Enablement 

• Coordinate across markets to ensure consistent product execution while accomodating local operational nuances where required
• Localize global processes for market fit without compromising efficiency
• Provide structured handovers and training materials to support adoption in market

Cross Functional Collaboration

• Partner with operations, training, supply chain, quality assurance to ensure end to end readiness before product go-live
• Participate in pilots and new store formats to assess operational feasibility and process scalability
• Contribute to post launch reviews, capturing learning and driving corrective actions 
• Collaborate with external vendors to drive external mass test exercises for the collection of public sample data

Documentation & Knowledge Sharing

• Maintain detailed operational playbooks, SOPs and troubleshooting guides 
• Track and report performance metrics related to product execution (consistency, wastages etc.)

JOB AUTHORITIES :

• Recommend changes to product SOPs, equipment, small wares usage or ingredient handling based on efficiency findings
• Approve operational SOPs and training inputs prior to regional rollout
• Influence new product feasibility assessment from an operational lens

Job Requirements

JOB COMPETENCIES / REQUIREMENTS:

Qualification

Bachelor's degree in Food Technology, Food Science, Business Operations or related field 

Experience

• 3 to 6 years of experience in product operations, QSR / F&B operational strategy or process improvement roles
• Multi-market experience or regional deployment background is highly preferred
• Experience collaborating with R&D and operations team to deliver process-aligned products

Skills & Knowledge

• Strong understanding of food & beverage operations, flows and store level labor dynamics
• Analytical and data driven, comfortable using performance metrcis to drive decision making
• Proficient in tools like Excel, Power Point and digital SOP / knowledge platforms

Behavioral Traits – State the type of personality required to fit the job

• Operationally savvy with a detail oriented mindset
• Collaborative and proactive communicator 
• Always seeking smarter, simpler ways to do things without compromises on end goals
• Adaptable and resilient in a fast paced, multi cultural environment
• Passionate about elevating frontline execution and customer experience through process excellence

A Necessity, not a Luxury

Skills