Job Description

 Position Responsibilities

To drive operational excellence across the product lifecycle by optimizing preparation methods, reducing complexity and ensuring scalable, cost effective product execution across multiple markets. This role plays a critical bridge between product innovation and frontline delivery, enabling speed to market, process & SOP standardization and improved operational outcomes across regions.

Product Process Optimization

• Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity
• Develop, test and standardize best practice SOPs for product execution and rollout
• Collaborate with R&D and other relevant teams to design products with operational feasibility in mind

Efficiency & Cost Optimization

• Work closely with cost of sales and productivity data to identify efficiency gaps and improvement levers
• Recomomend ingredient, equipment or preparation changes that improve throughput and reduce labor or waste
• Support continuous improvement loops post launch, leveraging feedback to fine tune execution Multi-Market Enablement
• Coordinate across markets to ensure consistent product execution while accomodating local operational nuances where required
• Localize global processes for market fit without compromising efficiency
• Provide structured handovers and training materials to support adoption in market

Cross Functional Collaboration

• Partner with operations, training, supply chain, quality assurance to ensure end to end readiness before product go-live
• Participate in pilots and new store formats to assess operational feasibility and process scalability
• Contribute to post launch reviews, capturing learning and driving corrective actions
• Collaborate with external vendors to drive external mass test exercises for the collection of public sample data

Documentation & Knowledge Sharing

• Maintain detailed operational playbooks, SOPs and troubleshooting guides
• Track and report performance metrics related to product execution (consistency, wastages etc.)

Others

• Recommend changes to product SOPs, equipment, small wares usage or ingredient handling based on efficiency findings
• Approve operational SOPs and training inputs prior to regional rollout
• Influence new product feasibility assessment from an operational lens

Job Requirements

 Qualification and Experience

• Bachelor's degree in Food Technology, Food Science, Business Operations or related field
• 3 to 6 years of experience in product operations, QSR / F&B operational strategy or process improvement roles
• Multi-market experience or regional deployment background is highly preferred
• Experience collaborating with R&D and operations team to deliver process-aligned products
• Strong understanding of food & beverage operations, flows and store level labor dynamics
• Analytical and data driven, comfortable using performance metrics to drive decision making
• Proficient in tools like Excel, Power Point and digital SOP / knowledge platforms
• Operationally savvy with a detail oriented mindset
• Collaborative and proactive communicator
• Always seeking smarter, simpler ways to do things without compromises on end goals
• Adaptable and resilient in a fast paced, multi cultural environment
• Passionate about elevating frontline execution and customer experience through process excellence

a Necessity, not a Luxury 

Skills