Job Description

Position Responsibilities:

• Serve as the first point of contact for technical issues from end-users across regional locations via ticketing systems.
• Troubleshoot and resolve basic issues related to SQL queries, PHP scripts, and web-basedsystem components.
• Ensure timely and accurate resolution or escalation of region-wide technical problems.
• Perform regular system checks and log reviews across environments in different markets.
• Report anomalies or recurring issues to the L2/L3 support teams with clear context and regional impact.
• Support data validation and perform basic analysis to identify patterns or distruptions by market or outlet cluster.
• Escalate unresolved or complex issues to senior support or engineering teams with adequate documentation.
• Collaborate with development teams by relaying structured feedback based on user reportsand support trends across the region.
• Troubleshoot and resolve basic issues related to SQL queries, PHP scripts, and web-based system components.accessible to all regional teams.
• Contribute to the improvement of SOPs by highlighting common issues and feedback from regional end-users.

Job Requirements

Qualification and Experience:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic proficiency in SQL (e.g., SELECT , INSERT , UPDATE ) for querying and troubleshooting data issues.
• Fundamental knowledge of PHP for debugging scripts and suggesting code fixes.
• Familiarity with both Linux and Windows operating systems is a plus.
• Understanding of web applications and REST APIs is an advantage.
• Experience working with ticketing systems and remote support tools.
• Strong written and verbal communication skills across diverse cultures and languages.
• Ability to prioritize and multitask effectively in a fast-paced regional support environment.
• Attention to detail, responsiveness, and a proactive problem-solving mindset.
• Cultural sensitivity and adaptability to handle user queries from different markets.
• 1‒2 years in a similar technical support role preferred.
• Fresh graduates with solid technical fundamentals and strong eagerness to learn are welcome.

A Necessity, not a Luxury 

Skills