Job Description

Role Summary

This role ensures consistent execution of IT projects, operational support, and change management from planning through implementation, while supporting business expansion and ongoing IT operations at the BU level.

The role acts as the regional authority for IT standards, delivery discipline, and operational performance, ensuring alignment across all BUs without direct involvement in software development.

Job Requirements

Regional IT Governance & Standardisation

• Define, implement, and enforce standardised IT policies, frameworks, and operating procedures across all regional IT teams.
• Ensure consistent regional standards covering IT project delivery covering: 
• Change and release management
• IT operations and support processes
• Security, risk, and compliance (operational scope)
•  Act as the regional escalation point for IT process, governance, and quality issues.

IT Project & Change Management

• Own and oversee regional and cross-BU IT initiatives, excluding software development activities.
• Ensure structured execution of IT projects covering:
  Planning → Execution → Change Management → Implementation → Post-Implementation Review
• Ensure projects are delivered within agreed scope, timelines, and budgets.
• Maintain visibility of the regional IT project and change portfolio.

IT Operations & BU Support

• Provide oversight and support to Business Unit IT Support Operations when required, including escalation management.
• Ensure BU IT teams operate with: Clear support processes, Defined SLAs and escalation paths, Consistent service quality across regions
• Step in to support critical operational issues impacting business continuity.

Country Expansion & IT Readiness

•  Own the Country Expansion IT Handbook, defining standard IT requirements for new market launches.
•  Ensure the handbook is: Clearly documented, Practical and executable, Successfully adopted by local BU IT teams
•  Work with local teams to ensure IT readiness for: New country launches, New outlets / offices, Infrastructure and system rollouts

Performance & Process Monitoring Across BUs

•  Establish and monitor regional IT performance metrics across all Business Units.
•  Track and report on: IT operational performance, Project delivery health, Process compliance and maturity
•  Identify gaps, risks, and improvement opportunities, and drive corrective actions.

Stakeholder & BU Collaboration

•  Partner closely with BU leadership teams to align IT execution with business priorities.
•  Balance regional consistency with local operational realities.
•  Serve as the key regional point of coordination between: Business Units, Regional IT governance, External vendors and partners

Vendor & Partner Management

•  Oversee regional IT vendors and service providers.
•  Ensure vendors comply with: Regional IT standards, Operational SLAs, Delivery and quality expectations
•  Drive cost efficiency and service improvements across regions.

Qualifications:

• 7+ years of experience in IT operations, governance, or enterprise IT leadership.
• Proven experience managing regional or multi-BU IT operations and projects.
• Strong background in IT operations and support, project & change management, and IT governance and standardisation.
• Experience supporting multi-country operations and business expansion is highly preferred.
  
  a Necessity, not a Luxury 

Skills