Job Description

Position Responsibilities

1. Food Handler Training & Compliance (MOH Requirement)

• Conduct Food Handler Training programs in accordance with Ministry of Health (MOH) Malaysia requirements. 
• Ensure all food handlers are properly certified and comply with statutory food safety regulations.
• Maintain proper training records and certification tracking for audit purposes.
• Manage licensing, renewal processes, and regulatory documentation related to the training centre.

2. Food Safety Training & Culture Development

• Develop and deliver food safety training programs for retail teams. 
• Promote and embed a strong food safety culture across all levels of the organization. 
• Ensure training materials and practices are aligned with company SOPs and regulatory standards.

3. Food Safety Analysis, Continuous Improvement & Project Involvement

• Identify gaps and risks in food safety practices across operations. 
• Conduct analysis on audit findings, incidents, and compliance reports to determine root causes. 
• Propose and implement improvement initiatives to strengthen food safety, training effectiveness, and operational excellence.
• Support additional tasks and initiatives assigned by management in alignment with departmental goals

4. Cross-Functional Coordination & Communication

• Coordinate with internal and external stakeholders/authorities to support food safety initiatives.
• Ensure clear and timely communication to facilitate smooth execution of training, audits, and improvement activities.

5. Outlet Audit & Compliance Monitoring

• Conduct outlet regular audits across outlets to ensure compliance with SOPs and regulatory standards.
• Identify operational gaps, non-conformities, and areas for improvement.
• Follow up with relevant stakeholders to ensure corrective and preventive actions are implemented effectively.
• Other task / activities requested by superior.

Job Requirements

Qualification and Experience

• Bachelor's Degree in Food Science, Food Technology, or any related field.
• Certified Food Handler Trainer accredited by the Ministry of Health (MOH) Malaysia.
• Possess Train-The-Trainer (TTT) certification will be an added advantage
• Good command of Bahasa Malaysia and English, both written and spoken
• Minimum 3-5 years of experience in food safety, food handling training, quality assurance or related operational roles within the food & beverage industry is preferred.
• Experience in conducting food safety or food handler training sessions
• Experience in outlet audit or operational assessment is preferred
• Exposure to handling regulatory compliance and food safety documentation
• Experience in coordinating with cross-functional departments and operational team
• Good communication and interpersonal skills, with the ability to effectively conduct training and coordinate with cross-functional teams.
• Strong analytical, attention to detail and ability to manage multiple tasks and meet deadlines
• Ability to work independently and collaboratively within a team environment
• Tech-savvy and proficient in utilizing digital tools to support training, reporting, and operational activities.
• Knowledge of food safety regulations, MOH food handling requirements
• Understanding of HACCP, GMP, GHP, and basic food safety management systems
• Knowledge of food hygiene practices and operational compliance standards
• Understanding of audit processes, corrective actions, and continuous improvement practices
• Basic understanding of retail outlet operations within the food & beverage industry is preferred

 a Necessity, not a Luxury 

Skills