Job Description

 Position Responsibilities:

1. Supplier Management and Auditing

• Conduct approval and routine supplier audit to ensure compliances of food safety, quality standards, and regulatory requirements.
• Evaluate and monitor supplier performance, work closely with suppliers to address and resolve quality issues, including any defects or inconsistencies.
• Establish and maintain positive and strong relationship with suppliers, fostering continuous improvement in product quality.

2. Quality Assurance and Compliance

• Conduct Product Safety Review on supplier FSQ documentations, such as QAP, product specification and others i.e. certificate of analysis, testing reports, quality control protocols etc. that require approval, ensuring the validity of the FSQ documentations.
• Address FSQ related concerns to supplier to safeguard compliances.
• Monitor compliance with food safety standards, including FSSC22000, HACCP, FDA/EU FC Compliances and other relevant regulations.

3. Product Innovation and Development Support

• Collaborate with Product Innovation and Retail Operations team to conduct product evaluation, safeguard product compliance and feasibility in accordance to retail operations flow.
• Ensure and conduct testing for drink ingredients, food, packaging etc to ensure safety, quality and consistency.

4. Supplier Performance Scoreboard

• Prepare and maintain detailed reports on supplier performance, including non conformance reports, incident tracking, and corrective action plans.
• Identify trends in product quality, complaints, or incidents, and work with suppliers to implement corrective and preventive actions.
• Upkeep Supplier Performance Scoreboard

5. Product Incident Management

• Manage and attend product incidents, feedback and recalls received internally and externally in coordination with the products used and sold in retail outlets.
• Escalate product incident with the involved suppliers in a timely manner, request and review corrective action report and document product incident base accordingly.
• Implement corrective and preventive actions (CAPA) to resolve recurring issues and improve supplier performance.

Secondary Job Responsibilities:

• Conduct Outlet Regular Audit to stay relevant and compliant to Retail Operation workflow, procedure and requirement.
• Review and assess the effectiveness of the supplier's corrective actions and collaborate with the supplier to develop preventive measures for the highlighted issues.
• Work closely with suppliers and internal teams to resolve quality-related issues promptly
• Perform any other special project/ task assigned by superior/ management

Job Requirements

Qualifications & Experience

• Pursuing a Degree in Food Science, Food Technology, Microbiology or related fields.
• Strong knowledge of food safety certification system (HACCP, GMP, ISO 22000 / FSSC 22000, GFSI etc.)
• Minimum 3 years in Supplier QA, Food Manufacturing QA, or F&B QA (preferrable)
• Fluent in English, Malay and Chinese (spoken and written).
• Strong knowledge of supplier management and auditing processes, food safety standards, quality assurance terminology, implementations, methods and tools.
• Technical knowledge and hands on experience in handling certification audit such as GFSI is preferred.
  
  

a Necessity, not a Luxury 

Skills