Job Description

 Position Responsibilities

• Leadership and Team Management
• Oversee and motivate fulfilment team members, ensuring they meet performance standards and deadlines. 
• Provide training and guidance to team members, helping them develop skills and knowledge related to fulfilment processes. 
• Evaluate team member performance, provide feedback, and address any issues or concerns. 
• Maintain clear and effective communication with team members, other departments, and external stakeholders. 
• Ensure accurate and timely processing of customer orders, including order entry, verification, and allocation. 
• Monitor inventory levels, identify potential shortages or surpluses, and coordinate with relevant departments to ensure adequate stock levels. 
• Oversee the picking and packing of orders, ensuring accuracy and efficiency. 
• Coordinate with shipping carriers to ensure timely and cost-effective delivery of orders. 
• Implement and maintain quality control measures to ensure the accuracy and integrity of orders. 
• Identify and implement process improvements to enhance efficiency and reduce costs. 
• Address and resolve any issues or problems that arise during the fulfilment process. 
• Track key performance indicators (KPIs) and provide regular reports on fulfilment performance. 
• Ensure compliance with company safety policies and procedures.

Job Requirements

 Qualification and experience

• Degree holder Business, Supply Chain or equivalent
• Mandarin Speaking / Chinese
• Minimum 2 years of experience in Supply Chain related assignments (order management / fulfilment / logistics)
• Experience in leading direct reports will be an advantage
• Possess advanced Microsoft Excel, Words and Outlook skills to manage day-to-day tasks. Experience to operate Oracle NetSuite will be an added advantage

a Necessity, not a Luxury.

Skills