Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Position Responsibilities</strong></p>
<ul>
<li>Manage large amounts of incoming calls and emails from customer.</li>
<li>Provide quality customer support and assistance through Voice and Digital channels for our customers.</li>
<li>Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.</li>
<li>Data entry and reporting of the tickets handled on a weekly and monthly basis.</li>
<li>Gather feedback from customers, observe operational issues report promptly to supervisor.</li>
<li>Constantly work towards improving customer experience.</li>
<li>Support other department campaigns when the need arises.</li>
<li>Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.</li>
<li>Learn about the organization’s products or services and keep up to date with changes.</li>
<li>Perform any other special project/ task assigned by superior/ management.</li>
</ul>

This job is about managing customer inquiries via calls and emails, providing quality support, and ensuring customer satisfaction. You might like this job because you get to improve customer experience and contribute to the organization&#x27;s success.

Customer Service

Position Responsibilities



-Manage large amounts of incoming calls and emails from customer.


-Provide quality customer support and assistance through Voice and Digital channels for our customers.


-Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.


-Data entry and reporting of the tickets handled on a weekly and monthly basis.


-Gather feedback from customers, observe operational issu...

Specialist, Customer Happiness

ZUS COFFEE