Customer Care Representative
ZUS Coffee
Job Description
Be part of the team to contribute to the fundamental growth of the company, and experience the pace of a new and fast growing company. This will be a good opportunity for those who enjoy interacting with different individuals.
Job Requirements
Requirements:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field
- At least 1 year of working experience in customer service, fresh graduates are welcome to apply
- Able to work in fast paced, high-intensity work environment
- High EQ and patience when handling tough cases
- Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen
- Creativity skills, and excellent verbal/written communication skills in both English and Malay languages
- Able to work under minimal supervision
- Familiar with F&B or posses coffee knowledge is a plus
- Preferably with strong computer navigation skills and PC knowledge
Responsibilities:
- Provide quality customer support and assistance through Voice and Digital channels for our customers
- Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
- Data entry and reporting of the tickets handled on a weekly and monthly basis
- Gather feedback from customers, observe operational issues report promptly to supervisor
- Constantly work towards improving customer experience
- Support other department campaigns when the need arises
Company Benefits
Plenty of Leave Days
Provide more generous with their leave days. We have more than 6 other types of leave!
Career Development
Job training and continuing education help to fuel employee career growth.
Health and Wellness
Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.
Employee Perk Programmes
Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Employee Discount
Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Job Specialisation
Customer Service
Customer Care Representative
RM 2000 - RM 2500
Taman Danau Desa
Full-Time
This job is no longer available