Shangri-La Shared Services Sdn Bhd

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture! 

Very importantly, are you keen to be part of a dynamic Proprietary Contact Centre servicing its own Guests / Clients? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN! 

Shangri-La's Customer Engagement & Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-La Hotels world-wide. 

Powered by people from various backgrounds, the Shangri-La CEPT-KL family is united by the passion to delight, to learn and the share knowledge. 
We are looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, with a thirst for knowledge. Is it you, we're looking for? 

At the heart of our leadership culture, you are the wheel of your success. Warm and caring, we encourage innovation and anticipate ownership. In a dynamic environment, we constantly strive for excellence. 

With the freedom, to explore your potential, we are dedicated in supporting your growth through tailor-made development plans. Promoting a healthy work-life balance, our big, open workspace is always buzzing with activity as you have the option to participate in various club events.  

We are a diverse family, moving with the same core values in mind: respect, humility, courtesy, helpfulness and sincerity. 
All this combine to make Shangri-La a fin and unique culture to work in.