Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

About the Role Accenture is seeking an experienced Insurance Operations Associate Manager to lead end-to-end service delivery across multiple insurance policy servicing workstreams supporting the Singapore and Hong Kong markets. This leadership role is responsible for driving operational excellence, delivering against client commitments, leading transformation initiatives, and developing high-performing teams within a dynamic business process services environment. The successful candidate will serve as a key client-facing leader, overseeing service delivery outcomes, workforce strategy, process optimization, and stakeholder management while ensuring operational, financial, and customer satisfaction objectives are consistently achieved.Key Responsibilities<ul><li>Own and manage end-to-end service delivery across multiple insurance policy servicing workstreams supporting Singapore and Hong Kong operations.</li><li>Lead client governance meetings, business reviews, and operational discussions while serving as the primary escalation point for client and internal stakeholders.</li><li>Drive operational performance against contractual commitments, including service level agreements (SLA), quality standards, productivity targets, compliance requirements, and financial objectives.</li><li>Develop and execute workforce planning strategies, including capacity planning, succession planning, recruitment, employee engagement, coaching, and talent development.</li><li>Provide leadership and direction to Team Leads, Subject Matter Experts (SMEs), and operations teams to ensure consistent delivery excellence and achievement of business goals.</li><li>Identify and implement transformation opportunities, leveraging process improvement methodologies, automation solutions, and continuous improvement initiatives to enhance operational efficiency.</li><li>Monitor business performance metrics, analyze trends, and implement corrective actions to address service gaps and improve customer outcomes.</li></ul>

• Own end-to-end policy servicing for SG &amp; HK: meet SLAs, quality, productivity.  
• Dynamic business-process services environment serving SG &amp; HK insurance.  
• Lead transformation, automate processes, grow leaders and shape client-facing ops!

• Memimpin penghantaran polisi untuk pasaran SG &amp; HK, urus SLA, kualiti, produktiviti &amp; eskalasi.
• Bekerja dalam persekitaran proses perniagaan dinamik fokus transformasi.
• Memimpin transformasi, membangunkan pasukan unggul dan memajukan kerjaya!

About the Role
Accenture is seeking an experienced Insurance Operations Associate Manager to lead end-to-end service delivery across multiple insurance policy servicing workstreams supporting the Singapore and Hong Kong markets. This leadership role is responsible for driving operational excellence, delivering against client commitments, leading transformation initiatives, and developing high-performing teams within a dynamic business process services environment. The successful candidate wil...

Insurance Operations Associate Manager (Policy Processing for SG & HK markets)

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