Job Description

Job Description

Join the BigPay team! Levelling people’s life, one transaction at a time. 

What we do, and why we do it
The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution!

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real world money problems for millions of people by empowering them, and providing a simple interface for users to send, receive and track their money.

 Life at BigPay
We’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hard working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where you are not challenged on a daily basis – because it means we’re not going fast enough.
 

Overview 

This internship programme is designed to provide interns with hands-on exposure to real-world fraud monitoring operations, with a particular focus on NSRC (National Suspicious Reporting Centre) escalations and the National Fraud Platform (NFP) portal. Interns will gain valuable experience in fraud analysis, case investigation, and regulatory reporting processes. By the end of the programme, interns will have developed a solid foundation in identifying suspicious patterns, managing data integrity, and contributing to fraud risk mitigation efforts. 

Programme Phases 

Week 1–2: Orientation & Compliance Fundamentals 

During the initial weeks, interns will be introduced to the fraud risk ecosystem within the organization and trained on compliance and regulatory expectations. 

Key Activities: 

Understanding the operational scope of BigPay’s payment system and related financial products 

Overview of internal fraud processes and escalation workflows (NSRC & NFP)

Training on different types of fraud typologies and how to recognize red flags

Introduction to the full fraud case lifecycle: from detection → internal review → escalation → resolution 

Compliance essentials training, covering: 

• AML/CFT standards 
• Data privacy and confidentiality protocols 
• Record-keeping best practices 

Hands-on review of mock fraud cases and navigation within the NFP portal 

Week 3–5: NSRC Escalation Process Deep Dive 

This phase emphasizes exposure to real-world fraud escalation procedures, working closely with fraud analysts on NSRC-related cases. 

Key Activities: 

Shadowing senior analysts to observe the review of active NSRC escalation cases ● Learning how to: 

• Identify critical red flags and escalation-worthy transactions 
• Assess the completeness and credibility of supporting documentation 
• Validate transaction trails and behavior patterns 
• Compile professional Case Summary Reports for escalation

Beginning hands-on validation of alerts using escalation criteria and internal checklists 

Week 6–11: Data Analysis & NFP Portal Case Management 

Interns will take on more responsibilities during this phase, focusing on managing fraud case entries in the NFP portal and supporting trend analysis. 

Key Activities: 

• Creating and updating fraud case entries in the NFP portal, including: 
• Verified suspicious transactions 
• Case notes and analyst observations 
• Final investigation outcomes and resolution details 
• Identifying recurring fraud indicators and highlighting them for internal awareness
• Collaborating with the fraud team on improving case documentation accuracy 

Final Week: Project Work, Reporting & Recommendations (Optional) 

The internship culminates with the presentation of an individual project summarizing the intern’s findings and analysis throughout the programme. 

Final Project Topic Example: 

“Trend Analysis of NSRC Escalations & NFP Data Accuracy Insights” 

Expected Deliverables: 

• A dynamic dashboard visualizing key trends and metrics (via Excel or BI tool)

• A written summary report highlighting: 

• Top fraud typologies 

• Case escalation rates 

• Data quality indicators (error rate, completeness, update speed) 

• Recommendations for process improvements or automation opportunities in NFP case handling  Final presentation to the Fraud team 

Additional Responsibilities & Learning Opportunities 

During the internship, interns may be involved in additional tasks beyond the core programme to support the team’s day-to-day operations. These may include assisting with data clean-up, audit preparation, SOP documentation, or participating in internal briefings and cross-functional knowledge-sharing sessions. These opportunities aim to provide broader exposure to the fraud risk and compliance landscape while enhancing adaptability and hands-on experience in a dynamic environment.

Skills Development & Competency Areas 

• By completing this internship programme, interns will develop a range of key technical and analytical skills that are directly applicable to fraud and risk roles across financial services.

• Analytical Thinking Ability to identify patterns, interpret anomalies, and connect data to fraud trends 

• Accuracy High attention to detail in managing sensitive data and documenting fraud cases 

• Attention to Detail Strong validation skills in reviewing case evidence and ensuring NFP entry integrity 

• Communication Skills Clear, structured reporting and written summaries for fraud cases and escalations

Job Requirements