An additional one-month salary bonus given annually to reward and support employees.

Annual Wage Supplement

Wellness Aid Programme covering medical, dental, and optical expenses for employee health support.

Wellness Aid Programme

Group Hospitalisation & Surgical (GHS) and Group Term Life (GTL) insurance for employees’ medical and life coverage.

Insurance and Life Policies

Monthly free bundle of in-house products exclusively for our employees.

Applecrumby® Pass (Staff Incentive)

Additional payout based on company results and management discretion.

Performance Bonus

Free monthly diaper supply for employees with children aged 2 years and below.

Tiny Tots Care Programme

Applecrumby®

At Applecrumby®, we started with a simple but powerful question: Why should parents have to choose between safety, quality, and affordability when it comes to baby essentials?
Our story began in 2012 when our founders, inspired by their own parenting journey, saw a gap in the market for safer, premium, and eco-conscious baby products that didn’t cost a fortune. What started as a mom-and-pop idea has grown into a trusted brand serving families across Malaysia and beyond.
Today, Applecrumby® is known for making chlorine-free diapers, natural wipes, organic baby skincare, and household products. All designed to be safe for little ones, kind to the planet, and accessible to every family.

Our Vision

We’re a fast-growing, mission-driven company that thrives on:
<ul>
<li>People-first values – We care about our team the way we care about families who use our products.</li>
<li>Agility &amp; ownership – Everyone rolls up their sleeves. We move fast, adapt, and empower our people to make decisions.</li>
<li>Innovation with purpose – We don’t innovate for the sake of it. Every idea must solve a real problem for parents or the planet.</li>
<li>Integrity &amp; transparency – From our product labels to our internal culture, we value honesty and accountability.</li>
</ul>

Our Mission

&nbsp;Looking for a customer-oriented and empathetic Customer Service Executive to manage customer inquiries, orders, and after-sales support for our baby and mothercare products.

ROLE AND RESPONSIBILITIES:
I. Primary Responsibility:
 Customer Support:
<ul>
<li>Handle customer inquiries via phone, email, live chat, and social media.</li>
<li>Provide accurate product information (usage, materials, safety guidelines).</li>
<li>Assist customers with order placement, tracking, and payment issues.</li>
<li>Resolve complaints professionally and within SLA. Order &amp; After-Sales Management: </li>
<li>Monitor order status and coordinate with warehouse/logistics on delivery issues.</li>
<li>Manage returns, exchanges, refunds, and claims.</li>
<li>Escalate quality or safety concerns promptly to the relevant department.</li>
<li>Ensure accurate documentation of cases in CRM system. Marketplace &amp; E-commerce Support:</li>
<li>Work closely with platform PICs to respond to messages on platforms such asShopee, Lazada, and Tiktok.</li>
<li>Provide manual order processing support for customers with platform issues.</li>
<li>Resolve escalated customer complaints by liaising with relevant teams (warehouse, logistics, finance) to find effective solutions.</li>
<li>Maintain accurate records of customer interactions, transactions, and feedback. Reporting &amp; Insights:</li>
<li>Gather and analyze customer feedback to identify trends and areas for improvement.</li>
<li>Prepare regular reports and provide insights to management to drive service enhancements.</li>
<li>Track and report on key KPIs, including response time, resolution time, and customer satisfaction scores Cross-Functional Coordination:</li>
<li>Work closely with warehouse and operations teams to ensure timely fulfillment.</li>
<li>Coordinate with marketing team for campaign-related inquiries.</li>
<li>Align with brand team on product information and communication scripts.</li>
</ul>
II. Secondary Responsibility: Expo &amp; Event Support:
<ul>
<li>Provide operational support for expos and events, including front-end (on-site presence) and back-end (stock count and BAU continuity).</li>
<li>Assist in managing customer-facing communications during product launches and promotional campaigns. System &amp; Continuous Improvement:</li>
<li>Maintain accurate CRM records and suggest improvements to CRM and ticketing systems.</li>
<li>Assist in onboarding and training new team members or temporary staff.</li>
<li>Collaborate with internal teams to enhance the customer experience and identify opportunities for process improvement. Additional Tasks:</li>
<li>Assist with ad hoc tasks, such as checking quotations, data collection, and preparing reports as requested by management.</li>
</ul>

This job is all about helping people! As a Customer Service Executive, you&#x27;ll support parents with inquiries about baby products, manage orders, and solve problems. You might like this job because you’ll make a real difference in customers&#x27; lives!

Kerja ini adalah sebagai Eksekutif Perkhidmatan Pelanggan yang mesra dan prihatin, bertugas menjawab pertanyaan pelanggan serta menyokong mereka dalam pembelian produk ibu dan bayi. Anda mungkin berminat dengan kerja ini kerana ia memberi peluang untuk membantu pelanggan serta terlibat dalam pelbagai proses jualan dan pengurusan selepas jualan.

Customer Service

 Looking for a customer-oriented and empathetic Customer Service Executive to manage customer inquiries, orders, and after-sales support for our baby and mothercare products.

ROLE AND RESPONSIBILITIES:
I. Primary Responsibility:

Customer Support:



-Handle customer inquiries via phone, email, live chat, and social media.


-Provide accurate product information (usage, materials, safety guidelines).


-Assist customers with order placement, tracking, and payment issues.


-Resolve ...

Customer Service Executive

Applecrumby®

Operations Executive

Infinity Cosmic Sdn Bhd

Customer Service Executive

ParcelDaily

Customer Service Executive

KIT Technology Sdn Bhd

CUSTOMER SERVICE LEAD

Big Fat Smile Sdn Bhd

Customer Service Executive (Travelling/Hospitality) Salary Up to RM4,300

Asia Recruit Management Sdn Bhd

Executive, Customer Service ( Office Hours)

BE International Marketing Sdn Bhd

Customer Service Executive (Indoor)

CEE INDUSTRIES SDN BHD

客服 (Customer Service)

Be U Group

Customer Service Executive

OasisEye Specialists Sdn Bhd

Company Profile

Applecrumby®