We got you covered in terms of insurance alongside with your immediate family members (Spouse & Children only).

Insurance Coverage

Believes in learning and people development with plenty of trainings to upskill your personal growth.

People Development

Work is important, but your mental health is a priority and we ensure you lead a healthy and happy life by walking the talk on work-life balance.

Work-Life Harmony

Unlimited coffee refills with state-of-the-art barista coffee machine where you can practice on your preferred choice of latte art.

Unlimited Coffee

Sponsored meals if you work at the office!

Company Trip

Arvato Systems Malaysia

As an internationally active IT specialist, Arvato Systems supports renowned companies in their digital transformation. Around 3,400 employees at over 25 locations worldwide stand for a high level of technical understanding, industry expertise and a clear focus on customer needs. As a team, we develop innovative IT solutions, bring our customers into the cloud, integrate digital processes and take over the operation and support of IT systems. Through our strong strategic partner network with international top players such as AWS, Microsoft, Google or SAP, we continuously strengthen our technological know-how and rely on state-of-the-art technology with and for our customer(s). Arvato Systems Malaysia has been operating since 2005 and has been one of the key development hubs for its headquarter based in Germany. As a diverse and dynamic organization, we pivot on our agility as a group to provide effective and quality performance whilst emphasizing on work-life balance. As a business that truly values the welfare of our employees, we focus and promote work-life balance through various ways and measures to ensure and upkeep a high level of employee satisfaction throughout their career.

WHO WE ARE

We are known for having 2 core values at a Group level which we truly believe in. The first one would be on Creativity where we provide a home for our talents to promote creative development through continuous innovation and improvement, guide by customer needs and interests. The second core values would be on Entrepreneurship where we enable our employees to act with flexibility, responsibility, efficiency, coupled with entrepreneurial freedom.

To keep up with the business growth as we continue to evolve, we ran surveys and workshops to gather Arvatorian's input on realigning our core values. Through this meaningful activity, we were able to localised 6 applicable core values for our Malaysian team:
Attentive - We are passionate to develop innovative solutions that fulfil customer's requirements.
Respect - We respect each other's differences and work together to shape the future of our business.
Value Creation - We challenge the norm to unlock growth opportunities.
Agile - We collaborate to deliver business outcomes effectively and efficiently.&nbsp;
Trust - We are honest, genuine, open, and ethical in guiding our actions and decisions.
Ownership - We are accountable and committed to uphold the company's vision, mission, and core values. 
We are also aligning our principles well with Bertelsmann's 3 new leadership guidelines.
PEOPLE - Inspire To Grow
<ul>
<li>We unleash our people’s potential to cultivate their growth.​</li>
<li>We listen to understand because we believe ​that our best work comes from open minds and ​diverse perspectives.​</li>
<li>We collaborate and share to be stronger together.</li>
</ul>
RESULTS - Execute With Purpose
<ul>
<li>We create clarity for a shared ​understanding of what really matters.​</li>
<li>We empower for impact with ​entrepreneurial and creative freedom.​</li>
<li>We deliver results responsibly for our organization and society.</li>
</ul>
FUTURE - SHAPE OUR FUTURE
<ul>
<li>We stay curious to seize ​new opportunities.​</li>
<li>We learn from experiments to base decisions on data and experiences.​</li>
<li>We adapt and evolve to drive ​ongoing success in the future.</li>
</ul>
Therefore, who we bring in and how we involve and engaged them, accompanied by purposeful work scope, development opportunities and contributions beyond the normal work scope remains the key focus for success. The overall experience for our people matters, and we have witnessed it! The core factor to sustain the above initiatives that sets out the desired culture for Arvato Systems Malaysia is in upholding a high degree of trust throughout the company, whether it is between peers, or between the employees and the supervisors. Thus, Arvato set about building a culture of trust that emphasizes work outcome rather than the number of hours one spends in the office. The Management collectively agrees that in ensuring successful implementation of this initiative that will bring alive both the values of Entrepreneurship and Creativity, we focus on the following:
<ul>
<li>A corporate culture focused on results rather than being physically present</li>
<li>Increased higher levels of employee satisfaction</li>
<li>An improved work-life balance</li>
<li>An open communication culture</li>
</ul>
We believe that our employees are the driving force behind the quality, efficiency, innovation, and growth of our company. Therefore, we want to create an environment for our employees in which they can shape the future of the company in a healthy and productive manner. The business strongly and truly cares not only our employees but their families as well. That is why some of the programs that the business has initiated is tailored and focus to allow the employee to give back to their families. Some of the areas which the business has heavily promoted are as follows; Coaching culture, Health program, Flexibility program, Mothers at work, Flexible benefits and many more. Along with that, Arvato Systems Malaysia is made up of 16 different nationalities which is why Diversity and Inclusion has always been a big focus.

OUR VALUES & CULTURE

Get Hired with Arvato Systems Malaysia!

Responsibilities: 
The AI Operations Engineer develops, integrates, and operates AI-based products and automation solutions for internal business processes and customer-facing workflows. The objective of the role is to automate recurring activities, support employees through intelligent assistance systems, and deliver new digital products based on large language models and modern automation platforms. The AI Operations Engineer is responsible for the entire solution lifecycle, from requirements analysis and solution design to technical implementation and reliable, secure, and scalable operations.
<ol>
<li>Analyze internal and customer-facing processes to identify opportunities for automation and AI enablement.</li>
<li>Design and develop AI-powered workflows, agents, assistance systems, and backend services.</li>
<li>Implement workflow automation using platforms such as n8n, and integrate large language models, APIs, databases, and existing enterprise systems.</li>
<li>Develop proofs of concept and transition successful solutions into production-ready applications, including reusable components, templates, and standardized integrations.</li>
<li>Integrate and operate open-source and commercial language models (e.g., Gemma, Qwen), managing centralized model access, routing, and governance using solutions such as LiteLLM.</li>
<li>Select suitable models based on quality, cost, latency, privacy, and use-case requirements, and develop and optimize prompts, system instructions, and structured model outputs.</li>
<li>Implement retrieval-augmented generation (RAG), tool calling, and agent-based workflows, and conduct model comparisons, evaluations, and quality tests.</li>
<li>Ensure stable, scalable, and transparent operation of AI solutions by establishing monitoring, logging, alerting, and error-handling mechanisms.</li>
<li>Monitor model usage, response quality, latency, cost, and availability; analyze and resolve technical incidents; and manage updates, releases, and continuous improvements.</li>
<li>Document architectures, interfaces, workflows, and operational procedures.</li>
<li>Implement data protection, information security, and compliance requirements, including role-based access and authorization concepts.</li>
<li>Ensure secure handling of sensitive company and customer data.</li>
<li>Address AI-specific risks such as prompt injection, data leakage, hallucinations, and misuse, and support the development of standards and governance policies for generative AI.</li>
<li>Work closely with business units, product management, IT, data protection, and information security teams to translate business requirements into technically feasible AI solutions.</li>
<li>Advise internal stakeholders; conduct workshops, technical alignment sessions, and product demonstrations; and support users during the introduction and adoption of new AI products.</li>
</ol>
Typical deliverables of this role include: production-ready AI assistants for employees or customers; automated processing and classification of requests; AI-powered document and information processing solutions; automated research, summarization, and reporting workflows; intelligent routing and decision-support systems; reusable n8n workflows and AI components; centralized and controlled model access through LiteLLM; and monitoring and governance solutions for enterprise-wide AI usage.
Success in this role is measured by: the number of AI and automation solutions deployed to production; reduction in manual processing time; degree of automation across selected processes; availability and stability of operated solutions; quality and accuracy of AI-generated outputs; adoption and usage by internal or external users; cost per automated transaction or model request; and time from initial idea to production deployment.&nbsp;

• Build and operate AI assistants and n8n automations with LLMs.
• Work with product, IT and security to deliver governed, enterprise AI.
• Own delivery: ship assistants and automations that slash manual work and show impact!

• Reka, bina &amp; urus penyelesaian AI dan automasi: analisa proses, integrasi LLM, pantau operasi.
• Bangun produk digital berasaskan model bahasa besar &amp; platform automasi untuk proses dalaman &amp; pelanggan.
• Kitaran penuh; akses LLM &amp; automasi, mohon!

Python (Programming Language)

JavaScript (Programming Language)

RESTful API

JSON

Large Language Modeling

Generative Artificial Intelligence

Microsoft Azure

Responsibilities: 
The AI Operations Engineer develops, integrates, and operates AI-based products and automation solutions for internal business processes and customer-facing workflows. The objective of the role is to automate recurring activities, support employees through intelligent assistance systems, and deliver new digital products based on large language models and modern automation platforms. The AI Operations Engineer is responsible for the entire solution lifecycle, from requiremen...

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Company Profile

Arvato Systems Malaysia