Job Description

Internship Expectations:

• Learn how enterprise IT support services operate, including incident and service request management. 
• Assist in logging, tracking, prioritising, and updating IT incidents and service requests through the Jira ITSM system. 
• Provide basic user support under supervision, including troubleshooting hardware, software, network, connectivity, and access issues. 
• Support the setup, installation, and maintenance of laptops, printers, and Microsoft Teams Rooms equipment. 
• Assist with IT asset inventory, asset tagging, documentation, licence records, and equipment disposal records. 
• Participate in basic system monitoring, infrastructure documentation updates, and recurring incident analysis. 
• Support ISMS documentation, internal audit preparation, cybersecurity awareness, and compliance activities. 
• Learn ITIL service management principles, SLA expectations, procurement processes, and vendor coordination. 
• Collaborate with the IT team and other stakeholders on service improvement and digitalisation initiatives. 
• Participate in company-wide initiatives and events. 
• Receive guidance and mentorship throughout the internship. 
• Be open for a two-way feedback and coaching.
• Be our brand ambassador.

Job Requirements

What Must You Have:

• A Malaysian citizenship. 
• Be an Undergraduate or Postgraduate who is in the final semester of your current Diploma/ Degree/ Master's in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline. 
• A minimum of CGPA 3.2 and above. 
• Basic understanding of computer hardware, networks, and operating systems. 
• Familiarity with Microsoft 365 and an interest in learning ITSM tools such as Jira. 
• Strong problem-solving and analytical thinking skills. 
• An excellent verbal and written English communication skills. 
• A collaborative spirit, growth mindset, adaptability, professionalism, and integrity. 
• Willingness to go the extra mile to complete assigned tasks on time and to a high standard. 

Perks & Benefits of Being an AIP Intern:

💰 Competitive Monthly Allowance  

📚 Stay Ahead of Industry Trends

💻 Tailored Learning Content 

🤝Dedicated Mentor & Buddy System

🎉 Work-Life Harmony & Exciting Social Activities  

🍔 Sponsored Lunch & Unlimited Coffee  

🚇 Convenient Access via Ampang Park (LRT/MRT) / Persiaran KLCC (MRT)

How to Apply:

For those who are interested to be part of this AIP, please submit the following attachments:

1. Submit your updated resume.
2. Attach a 1-minute video OR 3-pager presentation deck (PPT/ Keynote file format) stating on why you would like to have your internship with Arvato Systems Malaysia, details about your Final Year Project (FYP) and your preferred learning tracks by e-mailing to asm.hrta@bertelsmann.de 

A Note on Generative AI: Although Arvato Systems Malaysia embraces GenAI in our operations, we kindly request that you do not use GenAI tools to draft or create the content for your video or presentation. We value originality and your authentic voice at this application stage, as we want to see your personal ideas and genuine enthusiasm.

Skills