Job Purpose
As an IT Asset & Configuration Management Expert, your main objective is to ensure data quality for IT assets in the CMDB (ServiceNow).
- Manage the lifecycle of IT assets and configurations to ensure optimal.
- Maintain an accurate inventory of IT assets and ensure compliance with licensing agreements and organizational policies.
- Develop and enforce asset management policies and procedures to maintain data accuracy and ensure accountability.
- Give transparency on the data quality of the IT Assets/CI’s, following the 8 dimensions of data quality, per entity and product.
- Collaborate with cross-functional teams to support the configuration management database (CMDB) and ensure accurate information for all IT assets and configurations.
- Identify opportunities for process improvements and automation to enhance asset and configuration management practices.
Responsibilities
- Maintaining accurate records and inventory of IT assets and accountable for ensuring that all CMDB updates are delivered in a timely manner through changes or requests.
- Collaborating with various teams to support the configuration management database (CMDB).
- Standardize and Industrialized requests through catalogue services.
- Managing permissions and access to ServiceNow through profile management.
- Set up data quality rule to ensure monitoring on the data quality of the CMDB.
- Develop process for data recertification to ensure highest quality in the CMDB.
- Identifying opportunities for process improvements and automation to enhance asset and configuration management practices.
- Providing guidance and support for IT asset-related decisions and activities across the organization.
- Staying informed about industry best practices and trends in IT asset and configuration management.
Your ProfileProfile and Qualifications
- Proficiency in IT asset management tools and software, such as ServiceNow.
- Knowledge of configuration management databases (CMDB) and their implementation.
- Familiarity with IT asset tracking and inventory management systems.
- Understanding of software asset management.
- Ability to conduct data analysis and reporting related to IT assets and configurations.
- Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
- Strong understanding of IT infrastructure and components.
- Proficiency in using Microsoft Excel, PowerBI, SQL or other relevant tools for data analysis and reporting.
- Excellent database and spreadsheet skills.
- Experience using Microsoft Office to create documents, presentations, and detailed drawings.
About AXAAs a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the EntityAXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
What We OfferWe bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
