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Boston Consulting Group

Go beyond the expected.
A global leader and pioneer in business strategy, Boston Consulting Group (BCG) works closely with giants in the corporate world and society to take on their most important challenges and tap into their greatest opportunities. 
We go beyond ideas to design solutions and implement meaningful action. We’re dedicated to helping our clients do amazing things and unlocking the potential of those who advance the world. Join us, and you can too.&nbsp;
Source: <a href="https://careers.bcg.com/" target="_self">careers.bcg.com</a>

Who We Are

Join a diverse, inclusive, and purpose-led organization with an award-winning culture.
Our culture is people-focused, and we’re proud to have a welcoming, friendly, and inclusive environment where every individual feels appreciated, heard, and valued. We’re proudly featured as one of Glassdoor’s Best Places to Work.&nbsp;
We emphasize strong leadership, foster collaborative inclusive environments built on trust, and provide ongoing coaching and learning opportunities to enable you to be at your best.
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Our Values

Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. What You'll DoEnterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGers around the world. It includes a range of business-critical activities including Global Finance Operations, Procurement &amp; Payables, Travel, Meetings &amp; Events, Case Team Services, ClientView, Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and Service Excellence teams. Approximately 70% of Enterprise Services employees are located in Delhi, with smaller concentrations in London, Boston, Costa Rica, Madrid, Munich, and Atlanta. &nbsp;The Enterprise Services Excellence Team (ESXT) partners across BCG’s Enterprise Services Service Lines to instill a sophisticated analytics-based service management infrastructure, oversee large change programs, advance people-centric learning &amp; development initiatives. ESXT ensures BCG’s Enterprise Services set the standard for BCG operations, enabling BCG’s global impact that empowers our client organizations to grow, build sustainable competitive advantage, and drive positive societal impact.&nbsp;As a Director focused on ES Service Management, you will join at a transformational moment as we elevate the analytical rigor and accountability of our service lines. Your role will be to lead Service Management across ES&nbsp; service lines, designing a unified approach to tracking and improving their services. In the short term, you will take ownership of responsibilities related to service line metrics and KPIs that have already been stood up, including driving the evolution of the reporting format, execution of all delivery, and addition of new metrics.&nbsp; You will bring strategic insights to light through data analysis, visualizations, and compelling narratives that spur action. Together with your colleagues in the Enterprise Services teams, you will help embed analytical rigor into executive management decision-making.&nbsp;Your role will be to lead Service Management for the aforementioned service lines through responsibilities including:&nbsp;<ul><li>Leading the design and development of metrics that track the effectiveness of services and initiatives.&nbsp;&nbsp;</li></ul><ul><li>Partnering with Service Line leaders and teams to design and improve sophisticated measures of value&nbsp;&nbsp;</li></ul><ul><li>Collaborating with the ES Business Intelligence and Analytics team to implement, execute, and automate Service Management reporting&nbsp;</li></ul><ul><li>Driving a cadence of regular reporting and management discussions with the ES Leader&nbsp;&nbsp;</li></ul><ul><li>Overseeing the implementation of advanced reporting dashboards and the associated data structures&nbsp;</li></ul><ul><li>Fostering connections between ES teams, bridging gaps and advancing skill levels through shared areas&nbsp;</li></ul><ul><li>Working closely with the Enterprise Services Leadership Team (ESLT), supporting their value agenda&nbsp;</li></ul><ul><li>Coaching and advising Service Line leaders, probing to uncover root causes behind data patterns and guiding leaders to self-identify areas for improvement and change&nbsp;</li></ul><ul><li>Utilizing business intelligence tools and methodologies to provide actionable insights and recommendations&nbsp;</li></ul> What You'll Bring<ul><li>Experience assessing and driving organizational improvement; preferably within complex institutions and influencing senior leaders.&nbsp;</li></ul><ul><li>Proven track record of successfully designing and implementing balanced scorecard / key performance indicators that have positively impacted organizational performance and profitability.&nbsp;</li></ul><ul><li>Proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization.&nbsp;</li></ul><ul><li>Sound strategic, analytical, and reporting skills combined with excellent communication skills; written and oral (English).&nbsp;</li></ul><ul><li>Bachelor’s or Master’s degree with demonstrated quantitative facility: Mathematics, Finance / Accounting, Computer Sciences, Economics, or other related fields.&nbsp;</li></ul><ul><li>Knowledge of financial statements including P&amp;L, Balance Sheet, etc.&nbsp;</li></ul><ul><li>Demonstrated computer literacy preferred via experience with data analytics and business intelligence tools (e.g. Excel, SAP Business objects, Power BI, Tableau, etc.).</li></ul> Who You'll Work With<ul><li>Senior Director of Enterprise Services Excellence and the ES Excellence Team&nbsp;</li></ul><ul><li>Enterprise Services Leadership Team, including the Enterprise Services MDP&nbsp;</li></ul><ul><li>Enterprise Services Business Intelligence and Analytics Team&nbsp;</li></ul><ul><li>Enterprise Services Digital Products Portfolio Team&nbsp;</li></ul><ul><li>Enterprise Services Finance Business Partner&nbsp;</li></ul> Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. <a href="https://www.bcg.com/en-us/topic/everify.aspx" target="_blank">Click here </a> for more information on E-Verify.

This job is for an ES Service Management Director at BCG. You might like this job because you will lead service management, track service effectiveness, and influence organizational improvement through data analysis and reporting.

Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fu...

ES Service Management Director

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