General Overview

Functional Area:  ENG - Engineering      
Career Stream:  OPE - Operations Engineering
Role:  Technical Support 2
SAP Short Name:  TS2
Job Title:  Operations Engineering Support 2
Job Code:  TS2-ENG-OPS
Job Level:  Band 05      
Direct/Indirect Indicator:  Direct

Summary

Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the departments goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.

Detailed Description

Performs tasks such as, but not limited to:

• Reads and analyzes schematic diagrams, circuit descriptions and similar technical information.
• Troubleshoots and repairs failed products.
• Inspects for physical and visual quality requirements. Isolates and replaces faulty components.
• Sets up, operates, and adjusts test sets and auxiliary equipment.
• Proves tests and test sets.
• Troubleshoots and repairs test equipment/fixture problems.
• Performs reactive maintenance on electromechanical surface mount assembly equipment.
• Reads and understand Bills of Materials, Component Data, Engineering Change Order and similar technical information. Inspects for standard quality requirements.
• With support and direction from more experienced electrical and mechanical engineers, performs complex testing, debug, failure analysis, circuit modification and design verification of new and prototype products.
• Works with product specifications, schematics and mechanical drawings; assembles, tests, debugs, repairs and/or modifies new product prototypes.

Performs tasks associated with, and not limited to, the following:

• Schedules and performs preventative maintenance. Maintains records for equipment availability, failure analysis and maintenance.
• Maintains equipment spare parts database.
• Tracks spare parts usage and maintains inventory of equipment spare parts.
• Helps move, install, set-up and refurbish equipment.
• May also perform special trade tasks such as tool and die maker, electrician etc.

Knowledge/Skills/Competencies

• Engineering Foundation Competencies
• Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
• Strong knowledge of the setup, operation, and maintenance of specific equipment sets used in manufacturing processes.
• Strong knowledge of mechanical assembly and fabrication procedures.
• Strong knowledge of electronic circuitry and testing and debugging procedures.
• Knowledge of computer programming and ability to use applications specific to this position (such as C++).
• Ability to read and interpret product specifications, schematics and mechanical drawings.
• Ability to use hand and power tools required for test assembly.
• Knowledge of personal computers and Windows applications.
• Excellent knowledge of quality standards.
• Ability to effectively communicate with a variety of internal customers.

Physical Demands

• Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
• Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials.
• Duties may require periodic heavy manual effort including lifting objects over 20 pounds.

Typical Experience

• Two to Four years relevant experience

Typical Education

• Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.