We provide extensive medical & well-being benefits, including coverage for dental check-ups, gym memberships, pre & post natal treatments, etc.

Comprehensive Medical & Well-being Coverage

Achieve a better work-life balance with our hybrid work model, allowing you to work from home on designated days.

Hybrid Work Environment

Benefit from our comprehensive insurance package which includes five different types of coverage to meet your varied needs.

Diverse Insurance Options

Gain international experience and collaborate with a diverse, multinational team, enhancing your global perspective and professional growth.

 Global Exposure

We prioritize your health and well-being by offering fresh fruits daily in the office.

Wellness Initiatives

Receive a generous travel allowance to support your commuting needs, ensuring a smooth and stress-free journey to work.

 Travelling Allowance

Cigna International Health Services Sdn Bhd

&nbsp;We’re dedicated to improving the health and vitality of those we serve. Through our divisions, Cigna Healthcare and Evernorth Health Services, we work to enhance the lives of our clients, customers, and patients. 
Together with our colleagues around the world and our 190+ million customer relationships, we drive growth and improve lives. 
Here, we believe relationships matter and we build ours on respect, empathy, and trust.&nbsp;

Life at The Cigna Group

<h2>Our Mission</h2>
To improve the health and vitality of those we serve.
<h2>Our Vision</h2>
A better future built on the vitality of every individual and every community.

Cigna Mission and Vision

Job Description
Do you have a passion for helping others and ensuring customers have the best experience possible?
 We are looking for a highly motivated Customer Service Representative to join this expanding team where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to you if are a ‘people person’ and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time. Previous experience in Customer Service isn’t essential as we provide 4-5 weeks of classroom training to set you up for success in your new role.
What we require:
<ul>
<li>Able to commit to 40 hours/week.</li>
<li>Available to work shifts 24/7, 5 days out of 7.</li>
<li>Able to travel to Cigna's Office, once per week, after the training is completed.</li>
</ul>
What you'll do:
Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner. The successful applicant will offer the highest possible level of service, via phone, chat or e-mail, to our existing and potential customers, seeking first contact resolution. This is an excellent opportunity for customer focused, enthusiastic, motivated and driven individuals to join our Customer Service Team within Cigna. &nbsp;
Main Duties/Responsibilities:
<ul>
<li>Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.</li>
<li>Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.</li>
<li>Providing quality advice and information to customers and colleagues regarding their health benefits.</li>
<li>Monitor turn-around times to ensure contacts/claims are settled within required time scales.</li>
<li>Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.</li>
<li>Actively support all team members and provide resource to enable all operational goals to be achieved.</li>
<li>Carry out any ad-hoc tasks as required to meet the business needs.</li>
</ul>

This job is a Customer Service Representative at Cigna&#x27;s Global Service Centre. You might like this job because you&#x27;ll support global members with medical insurance, receive training, and offer exceptional customer service through phone, chat, and email.

Healthcare Customer Service

Interpersonal Communications

Call Center Experience

Email Etiquette

Job Description
Do you have a passion for helping others and ensuring customers have the best experience possible?

We are looking for a highly motivated Customer Service Representative to join this expanding team where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us. We are keen to speak to...

Customer Service Representative

Cigna International Health Services Sdn Bhd