Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, ICRM Data Office, Metrics and Reporting Analyst (Hybrid) (Internal Job Title: Data Quality Sr Analyst - C12)based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The ICRM Data Office within the Independent Compliance Risk Management function (ICRM) oversees the end-to-end data “ecosystem” including data governance, architecture, standards, controls, metrics, data concerns  (Data Concerns Remediation Management (DCRM)), reporting and improving data risk management mitigation. Objectives include improving data governance and management; defining and maintaining the data architecture and standards; increasing business and functional engagement; improving data comprehensiveness, data quality and coverage; reducing the inventory of data issues; and accelerating data access and validation for new projects.

The team partners with subject matter experts in Compliance, Compliance Technology, the Enterprise Chief Data Office and other business and functions team  in order to drive strategy and to ensure compliance adherence to regulatory or data policy standards, improve data quality, improve data controls and process and reduce open data concerns. 

The  role scope includes remediating data issues; showing progress and adherence to the Citi Data Governance Policy and its principles as amended from time to time; adding content, metrics, reporting, and progress reporting to various forums and councils; documenting and improving  operational processes, including approval and escalation plans, data risk and controls adoption and implementation, including updating  Manager’s Control Assessment (MCA) process, enhancing reporting, developing, and reporting on team or output metrics.

Job Purpose:

The purpose of this role is to ensure the ICRM data office, and ICRM complies with the Citi Data Governance Policy (CDGP) principles as it relates to metrics and KPIs to demonstrate compliance across ICRM.

The candidate will use their subject matter expertise in banking, data analytics, and compliance to develop the required metrics, reporting & KPIs, in  driving remedial actions across ICRM and internally. They will also take the lead on a role in managing, developing, formalizing, and reporting internal scorecards and scorecards across initiatives for the ICRM data office.

The candidate will collaborate with a  number of teams responsible for leading, managing and tracking progress, while liaising with ICRM data office colleagues for subject matter expertise on their existing controls and measurement.

Responsibilities:

• Design and development reporting/metrics including dashboards, data visualization, charts, graphs, data migration, ad-hoc reporting, and data validation. Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.

• Identify data patterns and trends;  provide insights to enhance business decision making capability, in process improvement and performance within internal teams and across ICRM. Communicate clearly and escalate effectively to business partners and senior leaders of all findings.

• Work with ICRM constituents to design and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.

• Produce metrics to senior management highlighting key issues and remediation status.

• Conduct analysis of current versus future state gaps, identifying root causes, determining the appropriate solution and how success should be measured.

• Work closely with internal and external partners in building, implementing, tracking, and improving metrics/reporting and data governance.

• Assist with providing training and support to internal ICRM CDO staff and ICRM constituents.

• Monitor and communicate progress of training effectiveness through metrics.

• Assist with status communications on transformation deliverables

• Manage and oversee content and distribution of communication strategy.

• Contribute to ensuring that the independent controls and the control environment over reporting is robust and aligned to the Regional guidelines and Global policies. This includes Tracking of corrective actions for MCA process and external audits.

• Performs other job duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Overall minimum 5+ years of experience preferably in Banking and Financial Services Industry

• Bachelor’s/University degree in related field, Master’s degree preferred

• Expertise in data query, data analytics, and data visualization

• Advanced experience using MS Excel and its data integration tools

• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)

• Strong working knowledge of SQL & Python programming languages.

• Expert knowledge of key reporting and analytics capabilities and tools like Tableau, etc.

• Prior experience in defining KPIs and associate measurements in a large financial institution.

• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests

• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to engage/influence at the senior management level

• Integrity, maturity, dependability, and a positive professional attitude

• Excellent leadership and project management skills with a proven track record in driving positive and sustained change

• Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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