Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi’s Independent Compliance Risk Management (ICRM) is an independent control function that provides guidance and challenge to the firm, managing compliance risk and promoting behavior that is consistent with Citi’s mission.

We’re currently looking for a high caliber professional to join our team as AVP, APAC AML Senior Business Trainer (Mandarin Language Proficiency) - C12, Hybrid, Malaysia (Internal Job Title: Compliance Risk Mgmt Sr Analyst - C12) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Senior Business Trainer is a seasoned professional role. Applies in-depth disciplinary knowledge to train and develop new and existing analysts to support the execution of their job requirements.  The role is integral to successful delivery of training for GFIU AML learners.  This position introduces the ICRM AML FIU analysts to the business and guides them to proficiency in AML casework processes, procedures, systems and regulations that enable successful performance in their roles.

This role integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new staff, manage projects / ad-hoc trainings, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected:

Plan, prepare and facilitate blended learning (instructor-led training and/or web-based training) for new-to-role and existing learners in virtual and/or brick and mortar settings.

• Deliver functional training at a high level of audience satisfaction.
• Understand impact of changes in procedures, systems, and casework practices.
• Identify issues/concerns about proposed strategies and recommend appropriate solutions.
• Ensure consistency in the delivery of regionally and globally developed programs.
• Maintain reports for control, tracking, and analysis purposes and ensuring appropriate and secure retention of documents.

Demonstrate proficiency in systems, processes, and procedures in areas of curriculums delivered and supported.

• Maintain subject matter expertise in all applicable lines of business, systems, and processes.
• Own self-development and stay current with professional and industry best practices.

Proactively assess learner proficiency and strategize successful solutions to promote success.

• Identify skill gaps and development opportunities for performance improvement. 
• Deploy systemic performance support.
• Measure the support deployed.

Project Support, Develop, and Enhance Training Courses.

• Work with Subject Matter Experts, Project Teams and other Stakeholders to define training needs and recommend training solutions to meet analyst training needs to support a business change.
• Work with stakeholders in developing training materials to support training needs, including, instructor-led materials, facilitation guides, examples, exercises and assessments.  
• Create project plans, training execution timelines, and maintain documentation.
• Attend project meetings to understand scope and impact to training population.
• Work with project management and colleagues to implement appropriate milestones in line with project timelines.
• Post-implementation, measure learner performance via various feedback loops, identify any opportunities for enhancement and/or supplemental training.

Support internal and external testing reviews.

• Ensure 100% accuracy in all documentation.
• Ensure all training artifacts are stored in alignment to internal requirements in support of MCA testing.
• Support MCA/internal/ external audit and/or regulatory testing and reviews by providing accurate and thorough artifacts and other documentation on demand, often with very short deadlines.

Support Periodic Training Reports to Stakeholders.

• Ensure timely and accuracy of reports before publishing to stakeholders.
• Ensure all reports are stored for easy reference.
• Attend to queries relating to the reports.

Build relationships with colleagues, management, and stakeholders around the globe.

• Interacting and working with other areas within ICRM and Citi, as necessary.
• Implement best practices.
• Identify areas for improvement.
• Deploy appropriate solutions and intervention.
• Improve training plans and materials.

Others

• Additional duties and tasks that maybe assigned by the Management from time to time.

As a successful candidate, you’d ideally have the following skills and exposure:

Knowledge and skills (General and Technical)

Required:

• Five to eight years anti-money laundering transaction monitoring analysis.

• English and Mandarin (Simplified and Traditional Chinese) bilingual.

• Ability to read and write in English and Mandarin (Simplified and Traditional Chinese).
• Experience as an AML SME.
• Must be a self-starter, flexible, innovative and adaptive.
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
• Strong organizational and time management skills and capability to handle multiple projects at one time.
• Proficient in MS Office applications (Excel, Word, PowerPoint), training tracking technologies.

Preferred:

• Some knowledge of Compliance laws, rules, regulations, risks and typologies.
• Some knowledge in area of focus (Corporate Banking, Consumer Banking, Markets, Cards – Citi Lines-of-Businesses).
• ACAMS Certification.

Other:

• Commitment to quality and attention to details.
• Ability to meet tight timelines.
• Experience in developing training materials.

Education level and/or relevant experience(s):

• Bachelor’s degree; experience in a financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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