Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Custody Ops Readiness (Business Analyst) Intmd Analyst - Hybrid (Internal Job Title: Securities & Derivatives Intmd Analyst - C11) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Business Analyst will work at the project/process level and will be accountable for producing discrete deliverables, metrics and reporting dashboard. Projects will encompass full front to back processes for the Custody business (Operations, Technology, Risk & Control, Compliance, Finance, etc.). The Business Analyst may be required to support (global) cross functional working groups or engage subject matter experts (SMEs) to support them in their own delivery, i.e. for problem solving, process mapping, process re-design, requirements gathering, procedural documentation, etc. Success in this role will require the BA to easily adapt to the needs of the business across multiple functions (and time zones), analyze and interpret data efficiently, stay abreast to the changing regulatory landscape and work at pace to deliver for the business.

Responsibilities:

• Create/Own/Publish department & stakeholder level metrics, progress report and dashboard via JIRA, Excel, Power BI, Tableau.
• Redesign existing processes, assess, and establish key process controls across all custody Operation.
• Ensure the consistency and completeness of design and implementation for the end-to-end process. 
• Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options.  
• Initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.  
• Develop and maintain strong relationships across the business units to implement and standardize processes.  
• Communicate effectively with process owners to facilitate the completion and tracking of initiatives.
• Interface directly with Internal stakeholders on daily basis  
• Running workshops with stakeholder/Internal SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation.  
• Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization  
• Present summary of findings to the OPS Management and walk them through to-be design of the automated process.  
• Provide outputs for weekly due diligence updates with stakeholders.  
• Understanding the risks, assumptions, and dependencies associated with the process.  
• Analyze business processes and identify areas of opportunity to implement RPA  
• Work closely with development team to ensure requirements are accurately mapped and suitable for development.  
• Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.  
• Build, review, and own Process Definition Documentation  
• Build, review, and own test plans and test cases, facilitate the gathering of test data 
• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Offer advanced solutions for assigned custody processing areas
• Serve as a Project Analyst under a Project or Program Manager to analyze, identify and support the program through solution identification, requirements gathering, test management or test lead as needed by the program.
• Act as a Project Manager for risk reduction and operational efficiency as needed
• Work as part of Geographically diverse virtual team structure to deliver exceptional solutions for Custody Programs
• Design and test solutions in test environments for functionality or client testing coordination and liaising with all internal stakeholders as needed
• Serve as analytical or procedural expert for securities processing deliverables/initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 5-7 years of relevant experience (Custody/Asset Servicing) including two or more years of project management experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Bachelor’s Degree/University degree or equivalent experience
• Experienced in the design and implementation of financial systems and applications.  
• Experience with Robotics Process Automation tools [e. g., Blue Prism, Big Data, and Natural Language Processing (NLP)] is a plus, but not required  
• Experience with applications such as JIRA, and/or MS Project. 
• Experience in developing business requirements for projects  
• Proficiency with PowerPoint, Excel, Power BI, Tableau 
• Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.  
• Knowledge of technology or financial software development industry.  
• Excellent written and oral communication skills; well-developed analytical and interpretive skills. 

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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