Job Description

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.Responsibilities:Perform complex fraud investigations with minimal supervisionRespond to complex customer requests that may not be covered by established proceduresIdentify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situationsResolve highly complex issues directly with client, or third partiesDrive organizational change through innovation and process improvement, eliminating friction points for teamMonitor process workflow, quality, and recommend new options to enhance productivity as requiredAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.Qualifications:2-4 years relevant experience1-2 years in a related roleAbility to process both inbound and outbound client callsHigh attention to detail with the ability to interpret data and organize informationConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Operations - Services------------------------------------------------------Job Family:Fraud Operations------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster. Apply (opens in new window) Save

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