Job Description

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.Responsibilities:Perform short and long term forecasting analysis and standardized fraud analysisMake judgments based on practice and precedence, and work within guidelines, under general supervisionDevelop and maintain working knowledge of business/industry standards and practicesDemonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the areaIdentify inconsistencies in data or results, and exchange information in a concise and logical wayImpact the business directly through the quality of the tasks/services providedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Relevant experience in a related roleAbility to speak and understand Cantonese is preferedKnowledge and previous experience in the Investigation and Fraud claims processExperience in trend analysis and alerts in early fraud detectionExtensive knowledge of the Bank's Transactional Processing platformsProficient in Microsoft Office and AccessConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentEducation:Bachelor’s degree/University degree or equivalent experience------------------------------------------------------Job Family Group: Operations - Services------------------------------------------------------Job Family:Fraud Operations------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster. Apply (opens in new window) Save

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