Review and disposition of surveillance alert / call monitoring generated as per the surveillance / call monitoring procedures. Investigations will involve document/ call reviews, analyze client behaviors based on client KYC, transactions, account information, customer surveys etc.

Document exception findings, tracking of corrective actions, follow up and remediation.

Prepare trend analysis and surveillance reports for management reporting.

Report and document the Quality of Work report of Sales Representatives.

Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.

Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies.

Interpret data and results based on the analysis of information and application of professional judgement.

Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.

Resolve varied and complex issues using professional judgment, discretion, and business expertise.

Provide guidance and training to new hire and junior team members as needed.

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.