Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Vice President, Chief Administrative Officer (CAO) Support, Citibank Malaysia​ (Internal Job Title: Sr Business Associate - C13)based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Chief Administrative Officer In Business Risk and Control (IBRC) supports the country Citi Country Officer (CCO) and Chief Administrative Officer (CAO) and serves the critical role of helping to protect and drive the franchise level management, initiatives and efforts. The CAO IBRC role will help the CAO to oversee and/or execute franchise level initiatives and projects related to governance and oversight, risk and controls, regulatory compliance, transformation, Citi’s strategy refresh and driving business momentum at the country level.

The CAO IBRC will work in close partnership with all the business and function heads to drive the most important priorities across the franchise. The role is based in country and is a key partner to the country’s senior management teams. The CAO IBRC will report directly to the CAO.

Responsibilities:

The Chief Administrative Officer Support (CAO IBRC) is a critical partner to the CCO & CAO. This role has three broad elements:

• Governance
• Risk & Control accountabilities; and
• Helping the CCO & CAO drive business momentum across franchise

Key deliverables include (but not limited to):

• Working closely with the Control functions (including but not limited to Risk, ICRM, Finance and Legal) to enhance governance across the franchise; ensuring governance is meeting policy requirements and is driven by the first line as a means to help them run their businesses and to continuously raise the bar
• Effective management of meetings, agendas, tracking actions and follow ups, embedding governance structures and processes, improving quality without necessarily increasing quantity
• Taking ownership of coordinating, collating material and running the country CCC governance
• Creating strong and effective partnership across the Control functions, including Risk & Control and in-business support functions, to ensure franchise level regulatory deliverables are on time, with high quality and in good order
• Partnering with the country Management Teams to deliver financial objectives, prioritize and drive execution of key initiatives and ensure common purpose across the businesses and functions
• Identifying revenue initiatives (e.g. New Customer Acquisition, One Citi etc.) and working with the businesses to develop strategies for the country
• Providing oversight and driving franchise wide global and local initiatives through engaging partners from the first line and Global functions
• Engagement with local regulator(s) on regulatory agenda and open remediation plans, coordinating franchise wide regulatory reporting or queries
• Supporting Regulatory Change and Remediation Management that are franchise wide, coordinating across multiple businesses and functions
• Helping lead planning and performance monitoring to ensure regulatory priorities are clear, coordinated and delivered. These include, but are not limited to local Guidelines, Regulatory Audits and Conduct and Culture
• Country level MCA oversight and coordination, project management.
• Management of franchise wide issues, operational loss etc.
• Management of country audit and independent review, including CSC
• Supporting CCO for speaking engagements, board meetings, business and external engagements, including but not limited to governmental and any public engagement as required
• Supporting external Boards and Associations initiatives and efforts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge and Experience:

This is a highly influential role interacting with senior stakeholders. To be effective at this level, the candidate will need:

• Senior leadership experience
• Experience of strategic planning, project management and legal entity governance
• Knowledge and understanding of the Banking, Markets and Services businesses
• Knowledge of Citi’s products and services and business process management
• Track record of delivering results and implementing operational excellence through other partners
• Recognized leader who embraces change and has proven experience of delivering strategic initiatives

Skills and competencies:

• Excellent interpersonal and communication skills to build relationships and influence
• Strong analytical skills and highly organized; deft at multi-tasking in a high-volume, complex and dynamic environment
• Proven ability to partner and collaborate across the firm, up to the most senior levels of the organization
• Process re-engineering mindset to increase operational effectiveness
• Ability to deliver at both the strategic and operational levels
• Attention to detail, with proven ability to deliver quality and timely results

Career development value:

• Excellent opportunity to gain deep experience of working across franchise
• The role provides exposure and influence with senior leadership

Qualifications:

• 8+ years of relevant experience
• Comprehensive knowledge of banking operations and governance
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• Demonstrated strategic planning, project management, precise and superior written and verbal communication skills, and high ethical standard
• Detail-oriented, goal-oriented and able to work in a team
• Consistently demonstrated flexibility, resourcefulness and ability to work as a team in complex environments (e.g., ambiguous, fast-moving)
• Proven organizational development, personnel management, resource development skills and able to analyze organizational impact

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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