Job Description

As a Digital Marketing Account Servicing Executive, you will lead a team of designers, campaign optimisers and writers to deliver exceptional returns on our client’s marketing campaigns, whether it is generating enquiries or driving awareness for a brand or product. We are looking for a smart, detail-oriented, customer-service focused individual to help our clients to achieve their marketing objectives.

Account Executive Responsibilities:

• Onboard new clients into clickTRUE’s campaign process, and be helpful throughout the journey
• Interact regularly with clients through telephone calls, email communications, or face-to-face meetings to discuss and understand their current marketing needs
• Provide consultation, strategy, and media plans for clients based on their business objectives
• Respond to client inquiries in a timely and professional manner.
• Proofread and maintain quality control of all outgoing deliverables daily
• Analyse, interpret and present campaign reports to the client
• Develop a thorough understanding of internal tools and processes, and become an expert on our core service offerings to clients
• Work closely with the Sales Consultant and other cross-functional teams to manage and launch client’s campaign on time.
• Ensure deadlines, campaign timelines and deliverables are met in a timely fashion.
• Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations
• Oversee campaign delivery plus identifying up-sell opportunities with the sales team
• Build relationships with clients based on trust and respect
• Stay informed about updates on Facebook, Google, Linkedin and other digital advertising platforms
  
  This position requires attendance at our office during regular business hours, Monday to Friday, from 9 AM to 6 PM. Remote work is not available for this role. 

Job Requirements

• Preferred 1-2 years of working experience in a similar role and have relevant experience in project management, sales, digital marketing, customer service, and/or account management in advertising/creative/digital agency environment (fresh graduates are encouraged to apply too)
• Possess at least Bachelor's Degree / Post-Graduate Diploma / Professional Degree in Business Studies / Advertising / Marketing / Mass Communications or equivalent.
• Proficient in English to communicate, present, assert and speak to all the different stakeholders involved.
• Able to manage multiple accounts and campaigns at the same time
• Understand digital advertising success metrics
• Excellent in Microsoft Excel and PowerPoint.
• Understand the needs of clients and translate requirements into campaign briefs for documentation

You’ll be great for the job if:

• You are independent, resourceful, and not shy to talk to new and potential clients to form new connections
• You are highly organised, meticulous and have an eye for detail and you can spot the error in this sentence
• You got no time for nonsense (but will choose to be kind anyway because #lifehappens 🙃)
• You aspire to be a good team leader
• You can multitask without breaking much of a sweat (assessed when you can keep focus and a smile while having clients, team-mates and managers asking for stuff to be done at the same time);
• You have good time-management ability (we don’t want to micro-manage you!)
• You get irritated with the state of some websites and advertisements and you would want to help clients stand out from the crowd
• You want to be always learning and evolving in your chosen profession

Employment Type

Full-time (onsite)

Skills