Job Description

Job Title:

Job Description

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• • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
  • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
  • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
  • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
  • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
  • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
  • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
  • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
  • Manage high volume of customer contacts through phone and email each day
  • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
  • Maintain a high level of CRM hygiene to ensure all relevant data is captured
  • May potentially attend vendor events

Additional Job Description

• • Proficiency Chinese Languange
  • 3+ years of prior experience working in a customer service or sales capacity
  • Experience of high-volume calling
  • A passion for customer experience
  • Willingness to learn new technology and data
  • Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
  • Experience coaching others or training delivery
  • Excellent knowledge of MS Office programs
  • Experience using email, phone and video tools
  • Experience working with Salesforce.com or similar CRM
  • Maintain overall ownership and to function as single contact for Top Channel Partners

** ( Mandarin Speaker)

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