Inside Sales Specialist is responsible for the order management (order to delivery process) and coordinate business activities for assigned customer channel including sales solicitation, order processing, inbound and outbound telephone calls.

The responsibilities as below :-

Customer Order Processing

Process and manage customer orders via online order portal, phone, email from order creation to customer invoicing.  This includes order entry, stock location, EDI management, and delivery note creation.  

Process customer requests for returning goods.

Back Order Management & Order House Keeping

Customer Service 

Ensure professional communication to customer and maximize customer satisfaction
by managing all business inquiries

Customer Documentation Requirement and Handling

Follow-up closely with Warehouse & Distribution service provider to ensure customer shipment, invoice and shipment documentation are in order.
 

Support Sales Function Activities 

a. Support Monthly Promotion -To handle Outbound call to specified customers for sales target achievement and/or any promotional activities.

b. Handle Inbound call from customer and support any  inquiries from customer related to order management, delivery, DOM etc.

c. Support Sales Function - To support achievement of sales targets.

d. Account Management - To maintain a good service and relationship to the customers as to amplify the high performance culture & to conduct periodic operational review meetings with key customers.
 

Reporting

To Prepare and distribute KPI reports as defined

People Management

a. Perform training developing, and coaching COD Coordinators.  Support supervisor during annual performance review by providing feedback inputs in accordance with company policy. 
b. Coordinate work shift assignments and vacation schedules to ensure department objectives are obtained.  Assist in overall department planning. 

Channel Management & Development

To utilize digital tools for existing customer. Educate the customer and also support as and when needed. 

Customer Training & Development

To be equipped with sufficient knowledge on product, promotions, soft skills, handling digital tools to support customer

Ad-hoc task or project assigned by Supervisor