Purpose:

The purpose of the IT Infrastructure Analyst role is to ensure the seamless operation and maintenance of the local IT infrastructure. This includes supporting and managing computer systems, servers and storage, networks as well as other IT-related equipment such as printers, backup devices, mobile devices, plant systems and barcode scanners.

The IT Infrastructure Analyst will play a critical role in troubleshooting issues, implementing solutions, and ensuring optimal performance and security of all IT systems within the organization.

User Support:

• Assist employees with IT-related issues, providing timely and effective solutions.

Hardware Support:

• Provide support and maintenance for all computer systems, servers, storage, mobile devices, printers, barcode scanners, backup devices and other related equipment.

Software Management:

• Install, update and manage OS, software and ensure that all systems are running the latest fixes and versions.

System Administration:

• Maintain and manage all IT infrastructure systems using Continental's Standard system administration tools for example Active Directory, Ivanti LANDesk, Intune, SOTI, Veeam and etc. 

Security Management:

• Implement and maintain security fixes to protect company data and IT systems from cyber threats.

Network Support:

• Configure, monitor, and troubleshoot network devices, including routers and switches, to ensure network availability and reliability.

Data Centre:

• Support Data Centre issues and activities.

Documentation:

• Maintain accurate records of IT systems, configurations, and procedures.

Compliance:

• Ensure all IT practices comply with company policies and regulatory requirements.

Continuous Improvement:

• Stay updated with the latest technology trends and recommend improvements to enhance the efficiency and effectiveness of IT operations.

Service Delivery (ITSM):

• Participate in Service Desk, Incident, Change and Problem Management activity.