Job Description

Position: Customer Service Executive (General/Digital Banking)

Location: Masjid Jamek (next to LRT Masjid Jamek)
Salary: RM2,500 + RM300 Allowance + OT
Working Hours: 24/7 Rotational Shift (8 hours)
Off Day: 2 days (rotational)
Contract: 6 months (Renewable)

Intake: Immediate

Shift Schedule:

• 7:00 AM – 4:00 PM
• 9:00 AM – 6:00 PM
• 1:00 PM – 10:00 PM (last shift for women)
• 10:00 PM – 7:00 AM

Job Scope:

• Handle customer feedback, complaints, and enquiries inquiries via inbound calls, live chat & email
• Assist with online banking, mobile banking & account-related issues
• Resolve issues related to transactions, login & banking services
• Update customer details in CRM system
• Ensure follow-up and achieve monthly KPI

Requirements:

• Degree in any field
• Fresh graduates are welcome
• Good communication skills & basic Microsoft Office
• Experience in call center / customer service system is an advantage
• Able to commit to rotational shifts (including night shift)
• Malaysian only

If interested, send your resume to HR: 011-37342182 (Fadhilah)

Job Requirements

• Candidate must possess a Degree
• Fresh graduates are welcome to apply; training will be provided.
• Willing to work on contract duration (6 months contract; renew based on performance).
• Malaysian citizen only.
• Able to commit to working in shifts (24/7 rotational shift).
• Good communication skills and computer literacy, especially Microsoft Office.
• Experience in banking call centre is an added advantage.
• Candidate must be willing to start immediately (March 2024); preferable someone currently not working and able to commit immediately.

Skills