Job Description

Employment Type: Full-Time

Industry: Food & Beverage (F&B)

Eligibility: Malaysian Citizens Only

Key Responsibilities

• Supervise and coordinate the daily activities of Service Crew and other outlet staff.
• Ensure smooth day-to-day outlet operations, including opening and closing procedures.
• Assign duties and workstations to team members according to operational requirements.
• Monitor staff attendance, punctuality, grooming, performance, and adherence to company policies.
• Provide guidance, coaching, and on-the-job training to new and existing team members.
• Ensure customers receive prompt, friendly, and professional service.
• Handle customer enquiries, feedback, and complaints professionally and escalate serious matters when necessary.
• Monitor food and beverage quality, presentation, service standards, and order accuracy.
• Ensure compliance with food safety, hygiene, cleanliness, and workplace safety requirements.
• Monitor stock levels and assist with inventory counts, stock replenishment, and stock control.
• Minimise food wastage, operational losses, and unnecessary expenses.
• Oversee cashiering activities and ensure cash and cashless transactions are handled accurately.
• Assist with daily sales reconciliation, cash handling, and preparation of operational reports where required.
• Ensure all equipment, dining areas, counters, and workstations are properly maintained and kept clean.
• Support the Outlet Manager/Management in achieving sales targets and operational objectives.
• Assist in manpower planning and preparation of staff duty schedules when required.
• Ensure employees comply with the company's Standard Operating Procedures (SOPs), policies, and service standards.
• Report operational issues, staff matters, equipment problems, or customer incidents promptly to Management.
• Perform any other duties assigned by the Outlet Manager or Management from time to time.

Job Requirements

Requirements

• Malaysian citizen.
• Minimum SPM or equivalent qualification; Diploma in Hospitality, F&B Management, or a related field will be an added advantage.
• Preferably 1–2 years of experience in the F&B industry, including experience leading or supervising a team.
• Good leadership and people-management skills.
• Strong customer service and communication skills.
• Able to handle customer complaints and operational issues professionally.
• Good understanding of F&B operations, food hygiene, and safety standards.
• Basic knowledge of POS systems, cashiering, inventory, and stock control.
• Responsible, disciplined, organised, and able to work independently.
• Able to work effectively in a fast-paced environment and under pressure.
• Willing to work shifts, weekends, and public holidays according to operational requirements.
• Positive attitude with a hands-on approach to daily outlet operations.

Only Malaysian candidates will be considered for this position.

Skills