Job Description

The Service Crew is responsible for providing friendly, efficient customer service and supporting smooth daily outlet operations. Key duties include taking orders, serving food and beverages, handling payments via POS, assisting with basic food preparation, maintaining cleanliness and hygiene, replenishing stock, and ensuring customers have a pleasant dining experience.

Job Requirements

Responsibilities & Qualifications:

• Customer Service
  • Greet and welcome customers in a friendly and professional manner.
  • Assist customers with menu selections and provide information on food, beverages, promotions, and available products.
  • Take customer orders accurately and efficiently.
  • Serve food and beverages according to the Company’s service standards.
  • Attend to customer requests, enquiries, and feedback promptly and courteously.
  • Escalate customer complaints or service issues to the Supervisor when necessary.
• Food & Beverage Operations
  • Assist with basic food and beverage preparation according to established recipes and procedures.
  • Ensure orders are prepared, presented, and served correctly.
  • Replenish ingredients, condiments, packaging materials, and other supplies as required.
  • Follow proper food handling, storage, hygiene, and safety procedures.
  • Ensure food and beverage quality standards are maintained at all times.
• Cashiering & POS
  • Operate the Point-of-Sale (POS) system accurately.
  • Handle cash, cashless payments, and other approved payment methods responsibly.
  • Issue receipts and ensure transactions are recorded correctly.
  • Report any discrepancies to the Supervisor immediately.
• Cleanliness & Hygiene
  • Maintain cleanliness and tidiness of the dining, service, counter, kitchen support, and work areas.
  • Clean tables, equipment, utensils, and other areas according to the outlet’s cleaning schedule.
  • Comply with food safety, personal hygiene, and sanitation requirements.
  • Follow all Company health and safety procedures.
• General Duties
  • Assist with opening and closing duties as assigned.
  • Receive, arrange, and replenish stock when required.
  • Support stock counts and report low-stock or damaged items.
  • Work cooperatively with team members to ensure smooth outlet operations.
  • Perform other reasonable duties assigned by the Supervisor or Management.
• Qualifications
  • Minimum SPM or equivalent qualification preferred.
  • Fresh graduates and candidates without prior F&B experience are welcome to apply.
  • Previous experience in a café, restaurant, fast-food outlet, or similar F&B environment is an advantage.
  • Friendly, responsible, punctual, and customer-oriented.
  • Good communication and interpersonal skills.
  • Able to work effectively as part of a team.
  • Willing to work shifts, weekends, and public holidays according to the duty roster.
  • Able to work in a fast-paced environment and remain on their feet for extended periods.
  • Must comply with applicable food-handler training, vaccination, and other regulatory requirements where required.
• Key Competencies
  • Customer service
  • Teamwork
  • Communication
  • Reliability and punctuality
  • Attention to cleanliness and hygiene
  • Speed and accuracy
  • Positive attitude

Skills