Job Description

The Renewal Sales Representative is responsible for contacting and building relationships with existing customers to secure a license/product renewal. Responsible for providing sales forecasts, obtaining quotes, performing customer research online and updating/maintaining records in the customer relationship management (CRM) system.

What you will be doing:

• Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Works within an established customer and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Builds and maintains a positive relationship with customers.
• Works with other teams such as Sales Operations to ensure customer requirements are met.

What you will likely bring:

• 3+ years applicable experience and demonstrated success/knowledge
• Knowledge of Microsoft Excel and Outlook

What could set you apart:

• Experience using Salesforce CPQ
• Ability to learn and apply strong product knowledge
• Ability to effectively communicate both verbally and in writing
• Organizational and time management skills
• Ability to build strong customer relationships and delivering a best-in-class customer experience
• Ability to work in a fast-paced environment

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

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