Job Description

In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY is looking for Experience Design Lead to join our Customer team in the execution of clients’ assignments in the areas of:

• Digital Product Design
• Customer Experience Strategy
• User Experience Design
• User Interface Design

Your key responsibilities:

• Lead a team to create world-class user experience and translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Facilitate the client’s product vision by researching, analysing customer data, user-testing experiences, user interviews and market validation.
• Identify business and design problems, devise elegant solutions, and make strategic suggestions related to functions and features.
• Responsible for the effective management and delivery of complex processes, solutions and/or projects, maintaining focus on quality and risk management, while navigating operational and organizational dynamics.
• Enable the implementation of concepts, solutions and systems that have been defined through research, strategy, ideation and innovation in the experience design
• Create engaging user experiences for products and technologies, incorporating visual, content, technical and functional elements that facilitate ease of access, understanding and usage, aligning the needs of users to the priorities and values of the business to the priorities and values of the business

To qualify for the role, you must have

• Minimum of 6 years of professional experience with a proven track record of successful projects
• Strong leadership skills and experience in managing design projects
• Ability to work in a fast-paced, collaborative environment and manage multiple projects simultaneously

Ideally, you will also have

• Designed digital products (websites, mobile app and systems) for enterprise, preferably in FMCG/ Telco/ Online Marketplace industry for small to large clients
• Familiarity with various Digital tools, ranging from Adobe Suite to enterprise to open source solutions
• Ability to present your designs and sell your solutions to various stakeholders and clients
• Basic knowledge in digital analytics and make your design decisions based on data
• Basic understanding in Design Thinking and Agile/Scrum methodology

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience, where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 

Job Requirements