Job Description

As Customer Success Manager at Foundingbird, you will work directly together with the Founder & CEO in client account management and ongoing service, support and sales development being the key go-to person in anticipating their needs, providing support, resolving any qualms or queries they may or may yet have to retain existing business revenue and close new business revenue opportunities with both existing and new client.

What you’ll be responsible for in this role:

• Effectively provide key account management and ongoing service, support, and sales development to client accounts in building long-term relationships, being their key go-to contact for any administration business need they have.
• Be a bridge between our clients and our ops team and partners. Handle requests for changes in their business and ensure execution delivery and all client concerns and requests are attended to on time. 
• Periodically check-in with our clientele to see if there are any changes to their business, how it’s going and see how we can support them.
• Design delightful customer experiences together with our team. Come up with new ideas on how we can surprise or delight the client in proactive ways.
• Periodically deal with clients who may not be satisfied (but let’s aim to prevent that from happening) and be proactive and adequate in solving their problems.
• Grow sales by identifying, analyzing and addressing business opportunities for both new and existing client accounts.
• Lead on timely client account receivable collection and prevent overdue.
• Build an understanding of client needs and communicate those back to the team internally to improve product, customer experience and service.
• Overall; have a keen eye for and executing on what could help grow # of customers & CLV.

Job Requirements

 We’re looking for a person with the following qualities:

• Loves being around people and making sure they’re taken care of.
• Thinks proactively and always seeks to find the best way to delight clients. Comes up with new ideas within budget to build relations with clients.
• Has some experience in marketing, sales or AM for at least 1 year+.
• Strong command of the English language. Command of other languages such as Bahasa or Chinese are a strong plus. Being able to communicate with different business communities within Malaysia is essential.
• Degree? Irrelevant, as long as you have motivation for the role and show that you are willing to learn, study and improve your work. This role can be for fresh grads, if you’re willing to immerse yourself into the world of entrepreneurship, learn and serve business owners.
• Presents themselves well and professionally.
• Ideally has personal transport (work related travel can be compensated).

Bonus:

• Experience in business administration/ corporate secretary services/ company law

What we offer:

• A competitive salary in the range of RM3 - 4k based on experience + commission
• A direct working relationship with the Founder & CEO
• Possibility to work remotely or from home from time to time (but we’re not fully remote due to the nature of our business - being in office is generally expected)
• Unlimited paid time off policy with min. 15 days.
• Medical benefits.
• Yearly Team retreat.
• More...

How to apply & process?

If you are interested, in addition to applying here, please email (dylan@foundingbird.com) the CEO directly with the following information:

1. Why you fit the profile we’re looking for and your past experience that is relevant
2. What attracts you to this particular role
3. Your resumé / Linkedin.

Applicants that do not follow these instructions will not be entertained.

If you deem to be a potential fit based on the information provided by you; we will invite you for coffee and get to know each other. There will be a total of 2 interviews / meetings before an official decision is being made.

Skills