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This job is for a Senior Professional Services Consultant who helps businesses use identity verification technology. You might like this job because you'll build strong relationships with clients, solve complex problems, and directly impact their success!
Undisclosed
Atlanta, Georgia, United States, Kuala Lumpur
Job Description
Description
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Professional Services Team, GBG Americas
The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.
The Role
As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our identity verification platform and our enterprise clients. This role goes beyond traditional implementation. You're a trusted advisor who leads customers through complex solution deployments and remains engaged to ensure long-term success. You’ll drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of an implementation engineer, customer advocate, and strategic consultant, offering a unique opportunity to make a measurable impact across high-profile client engagements.
What you will do
- Lead technical implementations from kick-off to go-live, designing custom API/SDK integrations that fit each customer's unique architecture
- Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
- Create customer-specific documentation and run training sessions to ensure their development teams can effectively use and maintain their integration
- Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
- Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
- Troubleshoot complex technical issues across web services, mobile apps, and enterprise systems when customers need help
Job Requirements
Requirements
Skills we are looking for
- 5+ years in customer-facing technical roles like Professional Services, Solutions Engineering, or Technical Consulting
- Strong programming background with experience in languages like Python, Java, JavaScript, or C#
- API and SDK integration expertise with hands-on experience building and troubleshooting REST APIs, webhooks, and enterprise integrations
- Exceptional communication skills – you can explain complex technical concepts to both developers and business stakeholders
- Documentation and training experience creating technical guides and delivering enablement sessions
- Project management capabilities with experience juggling multiple customer implementations simultaneously
- Problem-solving mindset with strong troubleshooting skills and the ability to work under pressure
- Experience in regulated industries like financial services, healthcare, or telecommunications
- Identity verification or fintech background with an understanding of KYC/AML compliance requirements
- Global team collaboration experience working across time zones
- Cloud platform knowledge (AWS, Azure, GCP) and enterprise security best practices
Company Benefits
Sick leave and paid time off
Rest and recuperate when you need to with six days (48 hours) paid sick leave per year.
Life and accidental death cover
Take care of your loved ones in event of your death. We provide financial support to your dependents.
Medical plan
Take advantage of our medical insurance allowance, which can cover care for you and cover for your dependents from the time that you join us.
Family-friendly workplace
Take up to 16 weeks maternity or 2 weeks paternity leave on full pay, with a reduced (80%) week at full pay for 12 weeks when you return to work.
Dental insurance
Take care of your dental check-ups and emergency treatment with cover for you and the option to add dependents when you join us.
Vision cover
See that your eyesight is regularly checked, optometry and optician services are covered for you with the option to add dependents when you join us.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
