Our working location is easily accessible via MRT/LRT, ensuring a smooth and convenient journey to work!

Accessible via MRT/LRT

We offer generous medical coverage and comprehensive employee benefits, ensuring your health, well-being, and peace of mind are well taken care of!

Generous Medical Coverage

We offer an attractive compensation package that rewards your skills, experience, and contributions, ensuring competitive pay and valuable benefits!

Attractive Compensation Package

We value and appreciate our employees through recognition and reward program, celebrating achievements and contributions to inspire continuous growth!

Recognition and Reward

We foster a strong and collaborative workplace through engaging teambuilding activities, enhancing teamwork, communication, and positive work culture!

Teambuilding Activities

We prioritize work-life balance, creating a supportive and cheerful environment where you can thrive both professionally and personally!

Work Life Balance

Great Wall Motor Sales Malaysia Sdn. Bhd.

Great Wall Motor Sales Malaysia Sdn. Bhd. (GWM Malaysia) is a wholly owned subsidiary of Great Wall Motor Co., Ltd., China's largest SUV and pickup manufacturer. Established on February 23, 2022, GWM Malaysia focuses on the maintenance and repair of motor vehicles, wholesale and retail of new motor vehicles, and the importation of new motor/electric vehicles, commercial cars, and their parts and accessories.&nbsp;
Great Wall Motor Sales Malaysia Sdn. Bhd. (GWM Malaysia) aligns with the mission and vision of its parent company, Great Wall Motor Company Limited (GWM). GWM's mission emphasizes "surprising customers, improving the well-being of staff, creating value for customers, and contributing to society." This mission reflects a commitment to innovation, quality, and customer satisfaction.&nbsp;
The official launch of GWM Malaysia took place in July 2022, under the theme "Go With Malaysia," marking the company's commitment to the Malaysian market. The event was held at Menara Binjai in Kuala Lumpur and was attended by key figures, including Zhang Jiaming, President of Great Wall Motor ASEAN Region, and Cui Anqi, Managing Director of Great Wall Motor Malaysia.&nbsp;
In November 2022, GWM Malaysia introduced the Ora Good Cat, an electric vehicle, to the Malaysian market. This was followed by the launch of the GWM Cannon Ultra pickup truck in May 2023.&nbsp;
As of January 2025, GWM Malaysia celebrated its second anniversary and announced plans to expand its model lineup in the country.&nbsp;
GWM Malaysia is actively collaborating with local enterprises, such as Go Auto Group, to facilitate localized assembly through Completely Knocked Down (CKD) operations, aiming to strengthen its presence and commitment to the Malaysian automotive market.&nbsp;

World-Renowned SUV and Pickup Manufacturer

Great Wall Motor Sales Malaysia Sdn. Bhd. (GWM Malaysia) embraces a company culture rooted in continuous improvement, innovation, and collaboration. The guiding principle of "improving little by little every day" reflects the company's commitment to constant learning, growth, and excellence in the automotive industry.
GWM Malaysia fosters a dynamic and inclusive workplace where employees are encouraged to innovate, embrace new challenges, and enhance their skills daily. Integrity, transparency, and teamwork form the foundation of the organization, ensuring ethical business practices and a strong sense of shared success.
By prioritizing sustainable and intelligent mobility solutions, GWM Malaysia continuously evolves to meet customer expectations while contributing to a greener future. Through a culture of small but consistent progress, the company stays ahead in delivering high-quality vehicles and exceptional customer experiences.

Improving little by little every day

&nbsp;
<ul>
<li>Plan, develop, implement and improve effective customer service goals, procedures, policies, and standards.</li>
<li>Understand and address customer’s needs, complaints, inquiries or other issues and follow up on the problems raised until resolved via various communication platforms.</li>
<li>Engage and manage call-in customers by assisting, confirming or clarifying any concerns as needed.</li>
<li>Provide customers with a professional standard of service and to achieve a high level of customer satisfaction.</li>
<li>Provide timely and accurate responses to customer inquiries regarding the latest model promotions, special offers, and product features.</li>
<li>Efficiently utilize the CRM system to access and manage customer data, track interactions, preferences, and sales history, ensuring personalized service.</li>
<li>Act as the point of contact for customer feedback and concerns, collaborating with the sales team to resolve issues and find effective solutions.</li>
<li>Proactively reach out to customers to keep them informed of new sales events, product updates, and promotional activities, encouraging engagement and sales opportunities.</li>
<li>Ensure customer concerns are well attended by coordinating with respective departments or sections and authorized dealerships.</li>
<li>Conduct customer service training and program for the dealer’s Aftersales frontliners in order to drive CS mindset.</li>
<li>Conduct satisfaction surveys to gauge customers’ satisfaction level and generate survey results for improvement analysis.</li>
<li>Maintain accurate complaint data records and documents for improvement analysis.</li>
<li>Keep ahead of industry’s development and apply best practices to areas of improvement.</li>
<li>Prepare FAQ on any new model or product to be launched.</li>
<li>Support for any company event which is related to operations and explanation.</li>
<li>Plan and control section budgeting.</li>
<li>Prepare daily, weekly and monthly reports to the management.</li>
<li>Perform related duties as assigned or as the situation dictates.</li>
</ul>

This job is for a Customer Service Specialist in the automotive industry. You might like this job because you get to engage with customers, resolve issues, and drive customer satisfaction through personalized service and proactive communication.

Communication

Customer Complaint Resolution

Automotive Industry

Customer Service

Customer Relationship Management

Customer Support

 



-Plan, develop, implement and improve effective customer service goals, procedures, policies, and standards.


-Understand and address customer’s needs, complaints, inquiries or other issues and follow up on the problems raised until resolved via various communication platforms.


-Engage and manage call-in customers by assisting, confirming or clarifying any concerns as needed.


-Provide customers with a professional standard of service and to achieve a high level of customer s...

Customer Service Specialist (Automotive)

Great Wall Motor Sales Malaysia Sdn. Bhd.

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Company Profile

Great Wall Motor Sales Malaysia Sdn. Bhd.