Job Description

  Customer Service Executive Job Responsibilities

● Process sales information from the sales team and arrangement for installation. 

● Ensure customer user accounts and devices are set up accordingly. 

● Arrange with customers for product and service usage training via onsite or 

online meeting. 

● Serves customers by providing product and service information and resolving 

product and service problems. 

● Resolves product or service problems by clarifying the customer’s complaint, 

determining the cause of the problem, selecting and explaining the best solution 

to solve the problem, expediting correction or adjustment, and following up to 

ensure resolution. 

● Report to management on any hardware issues, software bugs detected for 

further investigation. 

● Recommends potential improvements on products or services to management 

by collecting customer information, feedback and analyzing customer needs. 

● Attracts potential customers/sales by answering product and service questions 

and suggesting information about other products and services. 

● Prepares product or service reports by collecting and analyzing customer 

information. 

● Maintains customer records by updating account information. 

● Maintains and keeps the customer vehicle information database updated. 

● Contributes to team effort by accomplishing related results as needed. 

Other Tasks

- Stock Inventory Management 

- Bookkeeping (Claims Process) 

- Faulty Device Report Writing 

- Delivery Order & Invoice Filling (Hardcopy) 

- Installation Document Filling + with Pictures 

Working Culture

- Objective Key Result (OKR)

Job Requirements

Customer Success Program

- Ensure customers utilize the system fully to help improve business efficiency and

productivity.

- Suggest different application methods/stories to customers for them to utilize

the software until the max.

- Measure on productivity and effectiveness of the software (gather marks from

client on the software system usage)

- Follow up on user experience, suggest creative

methods on helping the customer to increase productivity and efficiency through

using the software.

Customer Feedback & Ratings

- Customer User Experience Rating

- Software Usage Experience Satisfaction Rating

- Customer Service Satisfaction Rating

- Customer Training Satisfaction Rating (after training)

- Customer Service Satisfaction Rating (after 3x months usage)

- Customer Ratings on Facebook, Google and App Store

- Customer Testimonial

Skills