CRM Administrator

HELP University

AI-generated summary

Map ops and build automated CRM workflows; run stakeholder workshops and author user stories.
Collaborate with Sales, Marketing & Support across HELP University.
Shape CRM strategy; gap analysis, integrations & data models power reporting!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Conduct business process mapping to analyze current-state operations, identify operational bottlenecks, and design future-state automated CRM workflows.

Lead requirement gathering workshops with departmental stakeholders (Sales, Marketing, Support) to translate vague business needs into concrete, technical system requirements.

Perform Gap Analysis on existing CRM functionalities against evolving business objectives to recommend strategic technology upgrades or third-party integrations.

Define and document functional specifications, user stories, and comprehensive acceptance criteria for system enhancements.

Design Data Models and schema mappings that align with broader enterprise architectures and reporting requirements.

Job Requirements

Manage the complete lifecycle of the enterprise CRM platform (e.g., Salesforce, Microsoft Dynamics, HubSpot), including user access, custom objects, and custom permission sets.

Design and configure complex workflow automations, validation rules, processes, and flows to streamline sales and marketing operations.

Oversee API integrations between the CRM and third-party tools, ERP systems, billing systems, and external marketing databases.

Troubleshoot and resolve advanced technical CRM platform bugs, system performance lags, and data sync errors.

Company Benefits

Work Environment

Employees have reported a pleasant and friendly atmosphere, with helpful colleagues contributing to a comfortable work setting.

Professional Development

The institution provides opportunities for professional growth, including support for further studies and career advancement.

Leave Entitlements

Standard leave policies are in place, encompassing annual leave, medical leave, and other statutory entitlements as per Malaysian labor laws.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Key Account / Relationship Management

Pre-Sales / IT Business Analyst / Business Intelligence

System & IT Helpdesk / Database Administrator

Company Profile

HELP University

Formerly known as HELP Institute and HELP University College, HELP University is a distinguished private university situated in Kuala Lumpur, Malaysia. Established on April 1, 1986, by its Chancellor, Datuk Dr Paul Chan Tuck Hoong, and his spouse, Datin Chan-Low Kam Yoke, HELP has garnered recognition both nationally and internationally for its commitment to excellence in education. Recognized by the Ministry...