Senior Business Systems & Data Analyst

HELP University

AI-generated summary

Lead workshops to convert vague needs into technical requirements, specs, user stories.
Partner with Sales, Marketing, Support and Academic teams in university setting.
Own gap analysis, drive CRM, EMS, LMS integrations/upgrades for real impact!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Be an early applicant

Job Description

Stakeholder Workshops: Lead requirement gathering sessions with Sales, Marketing, Support, and Academic departments to translate vague needs into technical requirements.

Functional Specifications: Define and document functional specifications, user stories, and comprehensive acceptance criteria for system enhancements.

Gap Analysis: Evaluate existing CRM, EMS, and LMS functionalities against evolving business objectives to recommend upgrades or integrations

Job Requirements

Lifecycle Management: Manage the complete lifecycle of the enterprise CRM platform (e.g., Salesforce, Microsoft Dynamics, HubSpot), including user access, custom objects, and custom permission sets.

Workflow Automation: Design and configure complex workflow automations, validation rules, processes, and flows to streamline sales, marketing, and university operations.

System Integrations: Oversee API integrations between the CRM, EMS, third-party tools, ERP systems, billing systems, and external marketing databases.

Troubleshooting: Diagnose and resolve advanced technical CRM platform bugs, system performance lags, and data sync errors.

Company Benefits

Work Environment

Employees have reported a pleasant and friendly atmosphere, with helpful colleagues contributing to a comfortable work setting.

Professional Development

The institution provides opportunities for professional growth, including support for further studies and career advancement.

Leave Entitlements

Standard leave policies are in place, encompassing annual leave, medical leave, and other statutory entitlements as per Malaysian labor laws.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

IT Project Management

Pre-Sales / IT Business Analyst / Business Intelligence

System & IT Helpdesk / Database Administrator

Company Profile

HELP University

Formerly known as HELP Institute and HELP University College, HELP University is a distinguished private university situated in Kuala Lumpur, Malaysia. Established on April 1, 1986, by its Chancellor, Datuk Dr Paul Chan Tuck Hoong, and his spouse, Datin Chan-Low Kam Yoke, HELP has garnered recognition both nationally and internationally for its commitment to excellence in education. Recognized by the Ministry...