Student Welfare Officer

HELP University

AI-generated summary

Manage welfare cases: triage, record, escalate and follow up on safety, financial or housing issues.
Coordinate referrals: Student Affairs, Security & Counselling.
Lead wellbeing campaigns, report trends and improve services to boost inclusion!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Welfare case management: Receive, assess, document and follow up on student concerns involving personal or social difficulties, financial hardship, accommodation, peer conflict, bullying, harassment or adjustment to university life.

Safety and escalation: Recognise urgent risks; coordinate with Student Affairs, Security, Counselling Services and relevant teams; follow approved incident and safeguarding procedures; promptly escalate serious safety, medical or protection concerns.

Wellbeing and referrals: Provide initial practical guidance, identify support needs and refer students to qualified counsellors, healthcare providers, financial aid, accessibility services or external agencies as appropriate.

Programmes and engagement: Coordinate wellbeing campaigns, orientation and transition support, outreach and student feedback activities that strengthen inclusion, belonging and early help-seeking.

Accommodation and practical support: Help students navigate housing concerns, roommate disputes, insurance enquiries and available university assistance, liaising with accommodation providers and relevant departments where appropriate.

Complaints and conflict: Explain reporting channels, support suitable informal conflict resolution and refer formal complaints, disciplinary matters or investigations to the authorised university office.

Records and improvement: Maintain secure, accurate case records; prepare concise reports on case trends and outcomes; recommend service improvements; and protect student information in line with applicable laws and university policies.

Job Requirements

Bachelor’s degree in Psychology, Counselling, Social Work, Education, Human Services or a related field.

Typically 2–3 years’ experience in student affairs, student services, welfare, case management, youth support or a related role.

Strong communication, interpersonal, organisation, documentation and stakeholder coordination skills.

Good judgement, empathy, cultural sensitivity and ability to handle confidential and sensitive matters professionally.

Proficient in Microsoft Office, digital case management systems and administrative reporting tools.

Strong written and verbal communication skills in English; Mandarin & Bahasa Malaysia is an advantage.

Experience in a private higher education institution or supporting international students is an advantage.

Company Benefits

Work Environment

Employees have reported a pleasant and friendly atmosphere, with helpful colleagues contributing to a comfortable work setting.

Professional Development

The institution provides opportunities for professional growth, including support for further studies and career advancement.

Leave Entitlements

Standard leave policies are in place, encompassing annual leave, medical leave, and other statutory entitlements as per Malaysian labor laws.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

HR Operations (Payroll, Admin, Office Management)

Law / Legal Services

Company Profile

HELP University

Formerly known as HELP Institute and HELP University College, HELP University is a distinguished private university situated in Kuala Lumpur, Malaysia. Established on April 1, 1986, by its Chancellor, Datuk Dr Paul Chan Tuck Hoong, and his spouse, Datin Chan-Low Kam Yoke, HELP has garnered recognition both nationally and internationally for its commitment to excellence in education. Recognized by the Ministry...