Hextech Vision Sdn Bhd

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<ul>
<li>&nbsp;Act as the main point of contact for customer inquiries and issues, providing timely and effective solutions. Collaborate with the support team to resolve technical issues and escalate complex problems when necessary.</li>
<li>Continuously evaluate and improve the customer journey by identifying touchpoints that can be optimised. Ensuring that interactions with MoneyX are positive, seamless, and exceed customer expectations.</li>
<li>Establish a constant feedback loop with customers to understand where we are doing good and where we can do better. To have better insights on improvement opportunities for process or product enhancement.</li>
<li>Track and report on key customer success and experience metrics, such as customer satisfaction (NPS/CSAT), retention rates, product usage, and churn rate. Use these metrics to identify trends and areas for improvement.</li>
<li>Identify opportunities for upselling or cross-selling additional MoneyX products or services that align with customer needs.&nbsp;</li>
<li>Constant collaboration with Marketing, Operations and Partnership Departments to develop and execute account growth strategies.</li>
</ul>

This job is all about helping customers succeed! You’d be their go-to person for questions and support, improving their experience with MoneyX. You might like this job because you’ll make a real impact and work alongside fun teams to grow the business!

Customer Support

Customer Relationship Building

Interpersonal Communications

Customer Success Management

Customer Engagement

Customer Retention

Customer Complaint Resolution

End-User Training And Support

 
  



- Act as the main point of contact for customer inquiries and issues, providing timely and effective solutions. Collaborate with the support team to resolve technical issues and escalate complex problems when necessary.


-Continuously evaluate and improve the customer journey by identifying touchpoints that can be optimised. Ensuring that interactions with MoneyX are positive, seamless, and exceed customer expectations.


-Establish a constant feedback loop with customers to un...

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Company Profile

Hextech Vision Sdn Bhd