Job Description

• Oversee the department's Profit & Loss (P&L) and collaborate with the company to minimize operational costs and enhance productivity through the implementation of efficient processes and policies.
• Address customer issues with the team, devising strategies to enhance the customer experience, including resolving complaints and problems promptly.
• Set and monitor KPIs and goals, driving continuous improvement to maximize profitability, reduce lead time, enhance delivery cost efficiency, and minimize losses and damages.
• Ensure that the company’s operations comply with all internal policies and industry procedures.
• Propose and implement innovative strategies for future shipping and logistics operations, staying informed of market trends, competitor activities, and industry developments.
• Assist management in ensuring logistics partners meet the company’s performance standards.
• Monitor and drive improvements in logistics partners' KPIs, including lead time, loss prevention, and damage control.
• Lead initiatives to drive the growth of logistics partners, merchants, customer satisfaction, and cost optimization, collaborating closely with relevant departments.

Job Requirements

• A Bachelor’s or Master’s degree in Logistics Management, or equivalent practical experience.
• A minimum of 10 years of experience in the shipping and logistics industry, with a focus on the relevant role.
• Proficiency in English, Mandarin, and Bahasa Malaysia is preferred, as the role requires communication with both local and international clients.
• Strong ability to coach and develop a team, ensuring alignment with best practices and standardized procedures.
• Demonstrated leadership and managerial skills, with the ability to inspire and guide a team.
• Excellent communication and organizational skills to manage internal and external interactions effectively.
• Strong analytical abilities with a deep understanding of end-to-end operations, including the impact on merchant and customer experience, as well as cost management.
• Ability to structure and optimize operations for maximum efficiency.
• Experience in sales is an added advantage.

Skills