Job Description

• Work closely with the marketing and digital marketing team to follow up on assigned leads and guide them toward successful customer conversions.
• Comfortable sharing data with key team members and making data-driven decisions.
• Develop skills to deeply understand customers, progress leads through various sales stages, and maintain discipline in updating key information within the company’s CRM system.
• Take an innovative and proactive approach to uncover new prospects, generate high-quality leads, and drive more customer wins.
• This is a SaaS solution, and the role requires a strong interest in customer businesses and industry challenges related to the solution, ensuring high engagement and usage.
• Serve as the chief relationship manager for customers, identify suitable candidates for references and testimonials, and assist in rolling out the NPS program.

Job Requirements

• 1 to 4 years of experience in sales, telemarketing, pre-sales, consulting, customer success, or any role involving strong prospecting and customer acquisition.
• Bachelor’s degree in any field is encouraged but not mandatory—individuals with a strong attitude, relevant experience, and a proactive mindset are also encouraged to apply.
• Strong analytical and business analysis skills.
• Passion and interest in staying informed about a specific industry segment, as well as SME and startup businesses.
• Proficient in Microsoft Office tools such as PowerPoint, Excel, and Word, along with other IT collaboration tools.
• A great "can-do" attitude, a passion for helping SME businesses in Malaysia, and a drive to succeed in the marketplace by acquiring new customers.
• Excited to work in a collaborative, fun, hardworking, and high-performance organization and culture.

Skills