Job Description

• Develop and maintain relationships with new and existing clients.
• Respond promptly to outdoor sales’ client inquiries, providing accurate and tailored logistics solutions.
• Handle follow-ups to ensure client satisfaction and foster long-term partnerships.
• Identify new business opportunities and generate leads through various channels.
• Prepare and present quotations, pricing proposals, and service agreements.
• Negotiate terms with clients to achieve profitable sales outcomes.
• Collaborate with operations and customer service teams to ensure seamless shipment handling.
• Oversee the preparation of necessary documents such as shipping schedules, and customs forms.
• Provide regular sales performance reports and insights to the sales manager.
• Address customer complaints and resolve issues promptly to maintain a high level of satisfaction.
• Provide clients with updates and advice on best practices for shipment handling and cost optimization.
• Cold calling to potential clients or customers via phone to generate interest and leads.

Job Requirements

• Minimum Diploma/Degree in Business Administration, Logistics, or related field.
• 1-3 years of sales experience in the logistics or freight forwarding industry preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent negotiation and presentation skills.
• Familiarity with logistics services (freight forwarding, warehousing, customs clearance, etc.) is an advantage.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Highly motivated, independent, and results-driven.
• Strong organizational and time-management skills to handle multiple tasks effectively.
• A team player who thrives in a collaborative environment.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of local and international logistics regulations is a plus.
• Fluency in English, Mandarin and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Skills