Job Description

• Oversee the daily operations of the tea house, ensuring smooth and efficient management.
• Monitor and optimize store workflows to enhance service efficiency and customer satisfaction.
• Ensure store hygiene, safety, and regulatory compliance with company policies and relevant regulations.
• Handle customer complaints and feedback to continuously improve service quality.
• Recruit, train, and manage store staff to ensure they possess excellent service attitudes and professional skills.
• Schedule staff shifts to ensure adequate manpower and smooth operations.
• Motivate employees to enhance work enthusiasm and team spirit.
• Monitor store sales performance and achieve business targets set by the company.
• Manage store inventory, control costs, and minimize waste.
• Handle daily cash transactions and bookkeeping to ensure financial accuracy.

Job Requirements

• Minimum 2 years of experience in retail or F&B management; experience in managing a tea house is a plus.
• Strong communication and team management skills.
• Basic knowledge of financial and inventory management.
• Strong sense of responsibility, able to work independently under pressure.
• Passion for tea culture and enthusiasm for the service industry.

Skills