Medical benefit

Travel opportunities

Free parking

Everyone who works at Interspace will get a laptop to use!

Laptop for employee

Once a year performance bonus & twice a year salary incremental opportunities

Bonus & increment

2 days working from home and 3 days working at office!

Hybrid work environment

INTERSPACE DIGITAL MALAYSIA SDN BHD

<div>Interspace Digital Malaysia Sdn. Bhd. is operating ACCESSTRADE, an affiliate marketing platform, for the Malaysia market. ACCESSTRADE is the leading Affiliate Platform in Southeast Asia, which originated in Japan since 2001. Since 2012, Interspace Co., Ltd has been expanding to China, Indonesia, Thailand, Singapore, and Vietnam. Lately, the company expanded to Malaysia, forming Interspace Digital Malaysia Sdn. Bhd. Interspace Group has more than 500 employees throughout the world and Interspace Co., Ltd was listed in the Mothers section of the Tokyo Stock Exchange in 2006.</div>

About Us

<ul><li>One of the largest affiliate service network in Asia</li><li>A strong team of motivated work culture</li><li>Work-life balance &amp; travel opportunities</li></ul><div> The candidate must be flexible to meet the demands of our growing organization. The ideal candidate will have a positive disposition, solid organizational and communication skills, and proven account management or other relevant experience.</div>

Our Values

&nbsp;Interspace operates the largest CPA(cost per action) affiliate marketing network in Japan and South East Asia with the brand known as Accesstrade.
Accesstrade has connected with over 15,600 campaigns and 1.1 million publishers over the years. The Malaysian company was officially launched in 2018.
WHAT WE DO
Accesstrade provides affiliate marketing services to advertisers and publishers. Advertisers increase sales of their products through advertisements by the publishers whereas publishers earn commissions from the advertisers in return of the sales they generate through promotion. Accesstrade's service is to assist and support both parties to gain more sales and commissions.

DUTIES AND RESPONSIBILITIES
<ul>
<li>Respond to customer inquiries, complaints, and requests promptly and professionally via phone, email, or chat.&nbsp;</li>
<li>Investigate and resolve customer issues, including product/service-related concerns, billing inquiries, and technical problems.</li>
<li>Process sales orders, prepare sales validation reports, payment status updates, ensuring that all necessary information is included and that it aligns with the campaign's requirement</li>
<li>Stay up-to-date with campaign promotions and ensure Brieds and Banners are updated and properly communicated to the sales team.</li>
<li>Day-to-day campaign monitoring and fraud checking</li>
<li>Gather and relay improvement feedback and insights to the sales and product development teams.</li>
<li>Assist in preparing sales-related analysis, reports, and presentations.</li>
<li>Assist in analyzing sales reports to track performance and identify trends.</li>
<li>Keep detailed records of customer interactions, transactions, and issues in our CRM system.</li>
<li>Communicate effectively with customers, colleagues, and other departments to ensure accurate and timely resolution of customer concerns.</li>
<li>Maintain a high standard of service quality and follow company policies and procedures.</li>
<li>Provide guidance and information to customers about product features, usage, and troubleshooting tips.</li>
<li>Gather customer feedback and share insights with the product development and marketing teams to help improve our offerings.</li>
<li>Collaborate with colleagues to resolve complex issues and share best practices.</li>
</ul>

This job is Customer &amp; Sales Support Executive at Accesstrade, a leading affiliate marketing network in Japan and South East Asia. You might like this job because it involves assisting customers and sales teams in increasing sales and commissions through effective communication and support.

Digital Marketing

English Language

Market Trend

Account Management

Numerical Analysis

Affiliate Marketing

Campaign Performance Analysis

Verification And Validation

 Interspace operates the largest CPA(cost per action) affiliate marketing network in Japan and South East Asia with the brand known as Accesstrade.
Accesstrade has connected with over 15,600 campaigns and 1.1 million publishers over the years. The Malaysian company was officially launched in 2018.
WHAT WE DO
Accesstrade provides affiliate marketing services to advertisers and publishers. Advertisers increase sales of their products through advertisements by the publishers whereas publishers e...

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